Update from December 18, 2020: Sony initially refused to refund many players for Cyberpunk 2077 and referred to upcoming patches and the developer CD Projekt Red. In the meantime, the company has shown itself to be reasonable: Sony has removed the role-playing game from the PlayStation Store “until further notice” and is allowing refunds – in consultation with the developer. Microsoft has also adjusted its reimbursement guidelines on Xbox.
Refunds on the PlayStation are now possible
Accordingly, all players who bought Cyberpunk digitally for the PS4 or PS5 will now get their money back in full – if desired, if they fill out a corresponding application (click here for the form).
Previously, the majority of refunds had been rejected because they did not meet Sony guidelines. They usually exclude a return if the game has already been downloaded and started – unless the product is broken and unplayable.
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There is also a statement from CD Projekt Red. This temporary solution was agreed with Sony. The physical version is still available as normal and the game will also receive updates on the PlayStation. Using the form, everyone should receive a refund if they wish, while the developers are working flat out to bring Cyberpunk 2077 back to the store:
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In the meantime, Microsoft has also announced on Twitter that it is expanding its own refund guidelines for Cyberpunk 2077. If you want, you can also request a refund for Cyberpunk 2077 there – you can find the necessary steps here
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Update from December 16, 2020, 4:20 p.m .: During a Investor Conference Michal Nowakowski from CD Projekt Red clarified: With regard to reimbursements from Cyberpunk 2077, distribution platforms such as Sony or Microsoft make no exceptions.
No special refund scheme for cyberpunk
Accordingly, in the case of the new role-playing game by the Witcher makers, the same regul ations apply as for all other developers or publishers. So there is no guarantee that you will get your money back on the relevant platforms. Nowakowski specifically describes:
“Anyone who has bought a game on the Playstation Network or the Microsoft Store can ask for a refund. This must be subject to certain regulations, usually in terms of duration, use and so on. […] Our procedure with Microsoft and Sony is no different to any other title available in the respective stores. I want to make that clear because there were obviously misunderstandings on this subject. “
Said “misunderstandings” regarding Sony’s and Microsoft’s return policy towards Cyberpunk 2077 can be traced back to Projekt Red’s own statements on the subject on CD. You can read more about this in our original message below.
In the meantime, players have already reported Cyberpunk 2077 on Sony’s Playstation consoles (via GamingBolt) that their return attempts were partially rejected. The main reason for this may have been that these efforts did not meet Sony’s guidelines. This of course causes displeasure among players who dated current state of Cyberpunk 2077 on consoles are already disappointed anyway.
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Original message: Cyberpunk 2077 is currently hotly debated everywhere. Many gamers mainly complain about bugs and performance problems that are still there despite Update 1.04. For this reason, the developers of CD Projekt Red apologized in an official statement and already announced an update roadmap, starting with the next patch 1.05.
They also promised the console gamers in particular that they would give them a hand in any possible refund attempts. Until December 21st you can contact CD Projekt at [email protected] if it didn’t work with your refund.
Microsoft also refers to the website in a statement tomshardware to the help of CD Projekt:
“Please follow the steps on our Xbox Refund page to request a refund for Xbox games. For any further questions about cyberpunk, please contact CD Projekt Red.”
If you’re lucky, you don’t have to go that extra mile and get your money back.
As some users have already reported on Reddit, there is already a certain amount of goodwill with the reimbursement system from Sony, Microsoft and Steam. User Jimmyban For example, reports on Reddit that he got his money back on Cyberpunk on Steam after about eight hours of play and two refund attempts:
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Is a Steam Refund guaranteed?
No, there is no guaranteed refund after the general deadline. Normally, Steam only guarantees refunds if the game “receives a refund request within the given return period and has not been played for more than two hours”.
However, Steam gives on the official info page on refunds also to:
“You can submit an inquiry even if you do not meet the stated requirements and we will review it.”
Specifically, this means that your request for a refund will not be checked automatically, but manually by an employee. This probably has a certain leeway in which he can move and you out goodwill despite the deadline a refund granted. This goodwill on the part of Steam has already been granted for other games such as Wolcen, as a user on Reddit reported.
If you only have to struggle with rather minor performance problems, you should take a look at our tuning guide at GameStar Plus. Here our hardware experts explain how you can get the most out of the settings:
more on the subject
CP 2077 Tuning Guide: How to Get More FPS
What about the EU right of withdrawal?
Anyone who lives in a member state of the EU is entitled to the so-called EU right of withdrawal that a revocation without giving reasons within 14 days guaranteed. However, this assumes that the purchased product has not yet been used. Steam writes about it:
“European law generally provides a right to withdraw from software purchases. However, this right of withdrawal can be excluded for packaged software that has been opened and for digitally provided content once it has been made available to the end user, and this right is usually also excluded in such cases.
When you complete a transaction on Steam, the following applies: The statutory EU right of withdrawal ends 14 days after purchase or the moment you download the content and services for the first time (whichever comes first). ”
Basically, Steam’s return policy offers you more freedom than the EU guidelines.
What you can do if your game doesn’t start at all is also summarized in a separate article:
more on the subject
Cyberpunk 2077 won’t start – you can do that
Request a refund: How to get your money back
Let’s summarize again: If you Return Cyberpunk on Steam you can do the following steps:
- Log in to Steam with the account on which you bought Cyberpunk 2077
- Navigated to https://help.steampowered.com/de/
- Click on Cyberpunk 2077, select the item »technical problems« and your corresponding problem.
- Click on “I want to request a refund”
Now all you have to do is wait for the answer from Steam Support. If you have played Cyberpunk 2077 for less than two hours, the refund will be granted automatically. If this is not the case, your application will be checked manually and you can hope for goodwill. A refund is then not guaranteed.
If your refund is rejected, you can contact CD Projekt until December 21 at [email protected] and describe your case. Alternatively, you can wait for the next patches and bug fixes to see whether they improve the technical situation of your game.
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