Apple has just announced the launch of a program through which residential customers can receive genuine replacement parts as well as instructions, tools and manuals to repair our iPhones. The program, which will be launched first in the United States, will start by covering the iPhone 12 and iPhone 13 and will be extended to the rest of the products gradually.
An alternative to the thousands of Apple Authorized Service Providers around the world
There are many places we can go to have our Apple products serviced right now. In addition to the Apple Stores, there are over 5,000 Apple Authorized Service Providers as well as 2,800 independent repairers who can perform the repair. A very important repair that is carried out following Apple manuals and with official parts and tools.
The self-repair program will first launch in the United States and will cover all four iPhones 12 and four iPhones, followed by Macs with Apple silicon. The international expansion of the program will take place during 2022.
Initially, the program is focus on the most frequent repairs, such as iPhone screen, battery, and camera. The availability of parts and manuals for other repairs will increase over the next year.
“Creating better access to genuine Apple parts gives our customers even more options if service is required,” said Jeff Williams, chief operating officer, Apple. “Over the past three years, Apple has nearly doubled the number of service points with access to genuine Apple parts, tools and training, and we now have an option for those looking to do their own repairs. “
Apple emphasizes that before embarking on a repair, the first thing to do is read the repair manual. So we can order parts and tools through the self-repair program online store. Finally, we can return the damaged part, which Apple will recycle and for which it will give us some economic value, probably in the form of a gift card.
This store will initially offer more than 200 spare parts as well as tools so that we can perform the most common repairs on an iPhone 12 or iPhone 13. The program, of course, is Intended for people with repair skills or experienced technicians in this field. If we don’t, we can continue to visit an Apple Store or Apple Authorized Service Provider to repair the device.
Apple has devoted time and resources to increasing, if not doubling, the service points where service can be obtained. Now with this program we will have even more options to perform a repair. It is true that Apple products generally do not need it. It is also true that soon in Europe we will have a three year warranty, so although we hope that we do not have to repair our own iPhone, this is an option that is always welcome.
