According to a study conducted by Consumer Intelligence Research Partners (CIRP) and published on the popular MacRumors website a few days ago, users of Apple products or most of them who have access to the self-service repair program will not use this repair option. In fact, it’s too early to say that we’ll never use this option to change the device screen or battery, but of course in the future you never know. Right now, users who have an iPhone 12, iPhone 13, or Mac with M1 processor have the hardware under warranty and obviously it can be difficult to get help in the event of a breakage since that will mean logically the loss of any guarantee. …
The movement is well received by many
In the report by Consumer Intelligence Research Partners, it indicates that this self-repair option has come as a very good initiative for thousands of users, the question is whether or not it will eventually be used and for the moment everything indicates that it will not be.
IPhone screens can be broken but it is true that they continue to work and this report shows that 12% of iPhone screens are cracked but are usable, and only 6% are unusable and need to be replaced. The report also states that 26% of iPhone batteries provide half a day of battery life without charging, and 14% need to be recharged every two hours. Therefore, replacing the battery is likely to be one of the most common repairs, but relatively few devices that work today have to replace any of these parts that are subject to a high level of wear and tear.
Few homeowners would use the self-service repair program to delay the purchase of a new iPhone model, according to CIRP’s Josh Lowitz. These data and information come from a survey of approximately 2,000 customers of Apple products in the United States
