Volvo delivers 1,500 Apple Watches to its engineers to avoid the use of paper

Volvo has just announced a modernization program for its equipment for which the company delivered 1,500 Apple Watches and iPhones to its engineers to replace with paper and computers traditional. computer world Details The goal is for engineers to use Apple Watch to improve communication and streamline the repair process for customers.

Volvo said it equipped engineers, known internally as Personal Service Technicians, with an Apple Watch and an iPhone running a Volvo special app. Volvo expects service technicians to use the Apple Watch for four main tasks:

• The engineer will receive a notification when a customer arrives at the garage with his car.
• The watch will display the customer’s name, relevant notes and car details.
• During the repair, engineers can access information, and once the repair is complete, they can call the customer directly to inform them.
• They can also schedule and make a follow-up call later.

With Apple Watch, I have everything I need to work right on my wrist. It’s also much easier to train a new technician on Apple Watch and iPhone than on our desktop systems.

Research has shown that to do their jobs well, technicians need to be mobile for 40% of the day, commuting to the shop floor, talking to customers, or visiting parts storage rooms. Come back to PC later for information that interrupted the workflow.

Apple Watch makes people 35% more active

Volvo says the transition from PC and paper to iPhone and Apple Watch has been a success. 80% of technicians using the new devices have increased customer satisfaction scores. He also saw a 30% increase in “after-sales follow-up calls and emails to customers” and a 40% reduction in impressions on paper.

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