It can happen: you buy a complete new PC from your trusted online store; you carefully selected all the components, you trusted the professional editing from the store, and you are at home eagerly waiting for the shipping company to deliver it to you. But, when it arrives, you realize something is wrong, and when you open the box, you realize that pc is broken or with damaged components… what to do if this happens to you?
No matter how hard the store tries to protect your new PC and no matter how careful the packaging, accidents can happen. Either because of the negligence of the transport company in charge of delivering your new PC, or because accidents happen and nothing can be done about it, you will not always receive your PC in optimal condition, so be prepared because you will have to embark on an odyssey to solve the problem.
Check the box for damage and call the store
It is not the same to receive a PC that has cosmetic damage on the outside because the packaging has received a blow, than to receive the PC with one or more damaged components due to improper handling or because the store didn’t protect it enough.
We’ve seen PC cases that arrived with a damaged plastic part or with a broken tempered glass side, but we’ve also seen cases where it looks like they played football with the box and where the inside of the equipment was so damaged that the CPU heatsink was cracked and even the RAM modules had “popped” out of place and were loose around the box.
Therefore, even if you are eager to receive your new PC, if at the time of its delivery you realize that the box is quite damaged on the outside (look at the example images that we have put above) it is very important that inform the carrier. They will tell you what the transport agency’s policy is in this regard and if:
- You can refuse receipt of the goods. They will send it to the store again and claim the transport agency.
- You must call the shipping agency to file a claim for damage to the goods.
In all cases, contact the store immediately where you bought the PC (if it is better in the presence of the carrier), and that they tell you the steps to follow; they may tell you to return the PC as it was delivered to you, or they may ask you to take it out of the box and examine it specifically for any damage.
What to do if something is broken on the PC
Despite what we have told you so far, it is possible that either the box does not have any appreciable scratches on the outside or that you did not realize it when receiving the package, and that you do not you won’t realize anything is broken until you get the PC ready to go. This is the most normal, but don’t worry because it also has a solution.
The first step is again contact the store and ask them how to do it. Normally the store has transport insurance and they will take care of the claim and management, and the result should always be that your PC is working in perfect condition (the store will have to live on it after all). After all, it’s not your problem. You may need to call the shipping company and provide evidence (photos) of how you received the PC and what was broken in transit…unfortunately this is something you have to go through .
The important thing is that you follow exactly what the store tells you, and don’t try to “fix” the problem yourself (open the PC, mount what was posted, etc.) unless unless the store specifically tells you to do so. do so or else they might blame you saying the problem was caused by mishandling.
