Owners of Western Digital’s My Cloud network-attached storage (NAS) devices are unable to use the My Cloud service and access their devices due to a hacker attack. The attack was identified on March 26, according to a press release, and the company is “implementing proactive measures” to mitigate the attack, including shutting down the My Cloud service.
No timeline has been offered as to when My Cloud will be available again. “This investigation is in its early stages and Western Digital is coordinating with law enforcement authorities,” the company said. “Western Digital is actively working to restore affected infrastructure and services,” and updates will be provided “as appropriate.”
Following the incident, an unauthorized third party gained access to “a number of” cloud systems. Western Digital believes the unauthorized party “obtained some data from its systems”, but has not yet understood the nature and scope of the data. The MyCloud application stores files from the My Cloud drive in a WD server and allows users to access them on mobile devices.
The last entry on WD’s My Cloud Service Status website is dated April 3, 2023 and indicates that the service is disabled for its My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless products. Charge. The drives are also tied to Time Machine backups and Dropbox accounts, though these services are unlikely to be affected by the hack.
WD’s My Cloud drives are primarily used as a server on a small network, most often at home. They provide storage for network users who need to offload files from a computer or phone, and you can also use My Cloud for Mac’s Time Machine backups.
The My Cloud Home is currently igamesnews’s overall top pick in our guide to the best NAS drives for Mac. We have noted the attack in our guide and will provide further updates as the situation develops.
