The chain of stores GAME is in the news again one more day due to all the controversy that was generated days ago due to its points policy. We remember that last week there were numerous customers who showed their anger because all the points in his accounts had suddenly disappearedwhich meant that in some cases those affected had lost dozens or hundreds of dollars that they had stored there in the bedroom.
This situation has led to the OCU to enter the scene. The Organization of Consumers and Users, a private non-profit association, has the sole objective of providing information and attention to consumers in defense of their interests. That is why he wanted speak out and offer your opinion given everything that has happened, considering it an unacceptable situation.
First of all, to put ourselves in a bit of a situation, we must point out that GAME Give points to your customers for every purchase they make and these are equivalent to a certain amount of dollars, so they are a type of discounts that can be redeemed when purchasing any product. However, the points disappeared overnight, which caught all users by surprise, who went into a rage because they were convinced that the points had no expiration date.
In fact, as we already told you in detail, there were many who demonstrated that the chain of stores itself stated on more than one occasion that points did not expire and that they could be used at any time. What’s more, this same came to appear in the contract that the clients signed when they became members, so those affected were correct with their complaints.
However, it is also true that in the pastlike happens currently, it was indicated in the contract that the points expire. Specifically, the points earned have valid for one year from the end of the calendar year in which they are obtained. For example, those achieved in 2022 should have disappeared on December 31, 2023, but in reality they did so on April 1.
Despite everything, GAME declared that the reason it had taken longer than normal was solely because a new point viewer had been created and it took a few months to come into force, hence it was not until last week that all the points achieved before 2023 said goodbye. Likewise, he assured that, since it was not a new clause, it exempted them from notifying users in advance that their points were going to disappear.
What the OCU says about it
The OCU does not deny at all that the company has every right to establish the conditions of the points program, as well as the payments, exchanges or refunds that can be made. However, it does claim that What cannot be done is to simply change the conditions.since the obligations and commitments that had previously been contracted with clients prior to the new conditions must be respected.
In this way, if at any time it was established that they were not going to expire, whether it was months or years ago, it should have been maintained. To this he adds that, if any of the conditions are altered, users should have been informed instantly of any change that occurs, more than anything so that they would be the ones to decide what to do with the points, not simply eliminate them just like that.
The OCU blames GAME for poor commercial practice and understands the complaints of those affected. Therefore, he claims that, if users are correct, this is a unfair practice and contrary to good faithpointing out that, if any doubt arises about the conditions, the interpretations must always be for the benefit of consumers and in accordance with the principle of objective good faith.
In short, the OCU is convinced that points can be claimed. That is when it gives options, one of them being to go to GAME itself and file a claim, with proof to prove it, while the other possibility is to make use of the claim platform itself which the OCU has to contact them.
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