GAME is a chain of stores specializing in video games where you can find marvels like the new madness of the founder of Oculus in the form of a perfect replica of the Game Boy, but it is also capable of conducting practices commercial who They go beyond the limits of what we call loyal and good faith. OCU reported GAME to Consumer Affairs.
As of the end of last year, December 31, 2023, GAME suddenly applied its points expiration clause
And although GAME claims that the legal conditions associated with the purchase of its services and products they collected such an expiration of the points program every December 31, the point of conflict arises because this clause had never been applied before.
This is the reason the OCU uses to clearly state that invited GAME partners to understand or assume that it was pending. An unfair commercial practice contrary to the good faith of the company. And as the law is based on the principle of good faith, not only does the contract require respect for what has been agreed, but also all consequences are in accordance with good faith, customs and the law.
Consumer regulations interpret that this must always be done in the interest of consumers and in accordance, again, with the principle of objective good faith. Unfair commercial practices regulations apply to benefits such as those offered by the loyalty program. Therefore, OCU warns that the activation of said expiration by GAME Your partners should have been warned well in advance.
This is what they reported to the Organization of Consumers and Users more than 200 people in recent months. OCU has requested the corresponding inspection procedure from Consumption so that GAME is sanctioned if violations are found and obliged to return the canceled points to members.
The OCU recommends to those affected keep all documents proving points obtained which could only be used on the expiration date, which was exactly last December 31, 2023.