Hand in hand with the new foldables of the Korean firm, the Samsung Galaxy Z Fold 6 and Flip 6, the Galaxy Watch 7 and Ultra smartwatches, the striking Samsung Galaxy Ring and the new Samsung Galaxy Buds3 and Buds3 Pro headphones also arrived at their event. , which took place on July 10. As usual, after the presentation, Samsung opened the reservation and early purchase period, planning its delivery from July 24.
However, if you’re currently trying to buy their most ambitious earbuds, the Samsung Galaxy Buds3 Pro on the Samsung Europe website, you’ll see that they should ship from August 19 if you choose the silver color, but it shows up as ‘Product not available’ if you select white. The cause of this week-long delay? Quality Control Issues
What’s going on with the new Samsung Galaxy Buds3 Pro earbuds
Because even if in the rest of the world they are in the pre-sale phase, in the brand’s home country, the Galaxy Buds3 Pro have already gone on sale this week. And from this moment they have appeared quality control complaintsas you can see in this video from several of the country’s most prominent tech critics. Apparently, these issues only affect the white version, with no silver units affected.
Between the Bugs found in Samsung Galaxy Buds3 Pro include blue tint spots on the surface of the earpiece, the surface of the earpiece is not aligned with the contour, scuffs or scratches on the housing cover, poor attachment to the inside of the housing, poor workmanship on an earpiece’s LED, loose hinges, earpads that break when trying to remove them and/or are dusty.
A Reddit user claims to have received an email from Samsung informing him of the has halted sales of its new headphones “due to factory defects”
At Xataka, we reached out to the brand’s representatives for more information and they referred us to the company’s official response: ‘Information related to a limited number of the first units of Galaxy Buds 3 Pro. We take this matter very seriously and remain committed to maintaining the highest quality standards for our products. We are also urgently evaluating and improving our quality control processes.
The most interesting thing is the confirmation of this delay in its sales and shipments:
To ensure that all products meet our quality standards, We have temporarily suspended shipments of Galaxy Buds3 Pro devices to distribution channels to perform a complete quality control assessment before deliveries to customers are made. We sincerely apologize for any inconvenience this may cause.
As shipments have only been made to Korea so far, those affected can take them to the nearest service center for replacement if they break down.
Outside of South Korea, Samsung has simply limited itself to delay the launch date and some deliveries of your orders by one month anticipated. Without going any further and as we explained above, in Europe the earliest date for its receipt is August 19. In the case of Amazon, the delivery runs until September 10 and according to the description on the platform, the product will go on sale on August 31.
Where there don’t seem to be any quality control issues is with the Samsung Galaxy Buds3. Thus, on the Samsung Europe website, delivery is scheduled from July 25.
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