My Nintendo Store It is a space with exclusive items, merchandising and games that you cannot find anywhere else. But what happens if you have bought something and then you regret it or it arrives in poor condition?
Don't worry, returning products in this store is easier than you think. We tell you everything you need to know to Manage your return without stress.
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Return policy
Before returning your purchase, it is important that you are clear about some things:
- You have the right to cancel and return the product: My Nintendo Store respects consumers' right to cancel, meaning you can return your purchases as long as they comply with store policies.
- Free postal label: Nintendo covers the return costs with a free shipping label. Of course, make sure to contact customer service to obtain it.
- Damaged or incorrect products: If your order arrived damaged or is not what you ordered, take photos before opening it. You will need those images when claiming.
Steps to return a product
Sign in to your My Nintendo Store account
Access your account and go to the section My Orders. From there, select the product you want to return and choose the corresponding option to start the process.
CALL with customer service
Please speak to the support team to confirm return details. This is where you will receive the free mailing label that you will need to print.
Prepare the package
Place the product in its original packaging (if possible) and affix the return label. Take the package to your nearest post office.
Wait for the refund
Once Nintendo receives the package, they will process your refund. The money will be returned through the same payment method you used, and It may take up to 5 business days.
If after 10 days you have not received anything, contact customer service to resolve it.
Another tip we leave you is that if you have ordered several items, remember that they may arrive separately. Keep an eye on confirmation emails to know what's arrived and what's missing.
As you can see, My Nintendo Store has an easy and clear return policy. With a free shipping label and the support of customer service, you can rest assured that The process will be quick and uncomplicated.
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