Provide services through WhatsApp: With these providers, you will never be put on hold again

Supervise contract matters through Messenger

April 28, 2020 at 7:09 pm Reading time: 1 minute

Thanks to WhatsApp, you will no longer need to renew your contract with your provider to extend your phone contract or report a failure. These providers are already using the Messenger service.

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Thanks to the introduction of business interfaces for WhatsApp, companies can use Messenger to directly contact customers. Fast and non-binding letters can be used for news, product advertising or help. Some Internet providers even send current fault reports to their customers through Messenger.

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The advantages of WhatsApp contacts are obvious. You no longer need to pick up the phone, and sometimes you do n’t even have to wait in the queue for hours. Short-term contract matters can be clarified relatively quickly. At Congstar, you can even recharge via Messenger. However, not every provider can provide you with service contact through WhatsApp.

1 & 1 conducted a survey on Facebook in October 2019, and the results were clear: about 76% of respondents wanted to use WhatsApp as a contact. The corresponding service is still missing.

Mobile operators with WhatsApp services

But who now provides WhatsApp services to their customers? You can find WhatsApp services of various mobile operators below:

However, the differences between services are huge. Telekom subsidiaries Congstar and Vodafone both provide help services. Vodafone also provides information about the failure of the cable or the mobile phone network itself.