In the past weeks a number of AirPods Pro users have complained of certain problems that have arisen in their heads, affecting noise cancellation and tuli disturbance while using. Apple has released some recommendations to fix it.
Sounds strong
Some users often complain of static noise, such as interruption, affecting one or both heads, while listening to any type of audio through their AirPods Pro. This problem doesn't seem to continue, but it's really annoying. Apple suggests that to solve this problem we make sure that the device we're connected to has the latest version of iOS or macOS available. We should also check if our AirPods are updated to the latest version, released a few hours ago (2D15).
The range of our AirPods is visible, with AirPods connected to our iPhone, at "Settings> General> Details". If they have not been updated, the process is automatically performed when our AirPods are connected to the charger and our iPhone is nearby. We cannot force an update, so you can only wait for them to happen automatically.
If after observing that everything is up to date, the problem persists, especially if we are in a noisy place, exercising or talking on the phone, the best thing is that we contact Apple directly to explain them and they will provide us with replacement headphones.
Problems with audio cancellation
If you notice that the sound cancellation is not working as it should, Apple suggests that you check that everything is updated, the same as it did before. But it also suggests that you clean metal rails over headphones with a soft cotton cloth. Apple says the sound cancellation function can be affected if that part is filled with dust, wax or other type of dirt.. Also, if after looking at these points you can see that the sound cancellation is not working as it should, you should contact Apple support to resolve the issue, guessing by adding something else.
