The Support Virtual Agent is here for you [Update: Rolling Out to All US Users]

Update 12/13: After a successful Insider testing period, we are pleased to announce that Support Virtual Agent is now available to all players in the US. We would like to thank Insiders for their help testing and providing feedback on this new feature.”

Support Virtual Agent is an AI-powered feature designed to help Xbox gamers resolve their support-related gaming issues more efficiently and is rolling out to select Xbox Insiders support.xbox.com Today. The Support Virtual Agent can quickly access information support.xbox.com to answer questions about Xbox console and gaming support issues. Xbox Insiders based in the US who have selected English as their preferred language can begin previewing Support Virtual Agent today support.xbox.com while signed in to an account enrolled in the Xbox Insider Program.

We value feedback from Xbox Insiders on this preview experience and any feedback received will be used to improve the Support Virtual Agent. As you interact with the Support Virtual Agent, you can provide feedback using the “thumbs up” or “thumbs down” button on each response, or provide feedback directly using the “Give Feedback” button at the bottom of the page.

How to use the Virtual Support Agent

Starting today, Xbox Insiders can see the Support Virtual Agent on the Contact Us page support.xbox.com. Sign in with the same account you used to sign up for the Xbox Insider Program. You will then see a new option to ask our new virtual support agent a question.

Once you click “Ask a Question,” the Support Virtual Agent will launch in a new browser window. You can ask the agent questions via SMS or voice message and they will respond with relevant information support.xbox.com. If the virtual support agent cannot resolve the issue, you can request to speak with a live support agent, as long as it is within normal Xbox Support business hours.

During this preview, you can also customize your support experience by clicking the ellipsis menu icon and choosing between two different virtual support agents.

How to get Xbox Insider support and share your feedback

If you're an Xbox Insider looking for support, please join our community Xbox Insider Subreddit. Xbox officials, moderators, and other Xbox insiders are here to help. We recommend adding threads with the same topic before posting a brand new thread. This helps us to provide you with the best possible support! You can also provide direct feedback to Team Xbox by following the steps Here in the “Report a problem online” section.

If you're not yet part of the Xbox Insider Program and want to help shape the future of Xbox and get early access to new features, join program Download the Xbox Insider Hub for today Xbox Series X|S and Xbox One or Windows PC.

For more information about the Xbox Insider Program, follow us on Twitter at @XboxInsider.