If it turns out that you need help with your iPhone, iPad, or Mac or another Apple product, either because it’s broken or faulty, or because you just don’t know how to do something with it. , the company is helping to resolve these issues by booking an appointment at the Genius Bar.
All Apple Store stores have an area called Genius Bar where company-trained experts give you technical assistance on any issue you may be having with your device.
In this article, we want to walk you through how to schedule a date with a Genius at an Apple Store. Due to restrictions due to pandemic status, the company serves users through online tools, by calling Apple Support, or via @AppleSupport .
In case you don’t have an Apple Store near your home, there are also Apple Authorized Service Providers who offer company-approved technical support.
Apple Certified repairs are performed by trusted experts who guarantee the use of genuine company parts to replace or replace your equipment. Enough with request a repair via Apple’s website.
How to make an appointment at the Genius Bar
The first step is to get technical support and provide information to Apple so that they can assess the situation and find the best solution for you. You can get in touch by phone, chat, email or any other way.
The support page, break down the different types of products to help Apple solve your problem. Once you have selected the device type and the problem is identified, you will receive quick tips on how to fix it.
Something common in these cases is usually the reinstatement factory default device.
Apple usually offers several options such as sending the product in for repair. For these cases, Apple sends you a box and you just need to return it with your product inside.
This measure is great if you can live without your equipment for a while, but most people can’t do without their device, and that’s why the idea of going on a date with Genius Bar for Repairing it on the spot is generally better received.
We always recommend that you talk to Apple on the phone or via chat, as this can save you a lot of time, but if you think it’s best to resolve the issue in person, you can make an appointment in the an Apple Store or an authorized technician. a service.
The requirements to be able to make an appointment are minimal, as all you need to do is sign in with your Apple ID account. Next, you need to enter your location for Apple to show you a map with the locations closest to your residence.
You can see the days of availability as well as the different free times to choose the one that best suits your needs. You can always confirm, reschedule, or cancel your reservation later through Apple’s website.
Before visiting a store, be sure to read the tips in the “Before You Enter” section, where it is strongly recommended that you back up your device. It will also be helpful to bring a photo ID, which matches the name of your reservation.
Once you are ready, all you have to do is show up for your appointment and let a Genius Bar specialist know you have arrived.
Use the Apple Store or the Apple Support app to make an appointment
For some time now, Apple has launched the possibility of making appointments with Genius Bar via the application. Apple Store of your device. You just need to navigate through the options of “Stores” or use the search box to get details.
You will see that two possibilities appear. On the one hand, the Apple Store stores the ones closest to your home or your location if you have GPS enabled. On the other hand, you can also see the location of all the Apple Premium resellers where you can go if they are closer to you.
Go through each of the stores to check the opening hours for each store and if there are any special opening or closing times.
With the dedicated application of Apple Support Everything will be easier for you, since the devices that you have associated with your ID account will appear here, as well as the services. If you’re having a problem with any of them, just follow a series of steps to segment and locate your possible problem.
After making an appointment with Genius Bar, you can find all the details in the Apple Store app. Click on “My reservations” to modify or cancel the appointment if you have an unforeseen event.
You can also let your Apple Store staff know when you arrive for your appointment through the Apple Store app.
We take you out of doubt if you wonder if with the third wave caused by the pandemic The Apple Stores the company owns in Europe are still openOr, you might find some sort of time restriction in its opening or closing.
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