Together with Amazon, AliExpress is one of the most used online stores, and in Europe it even has local delivery thanks to AliExpress Square. However, sometimes orders arrive in poor condition or are simply not received by the user. In these cases, a dispute can be opened to return the payment made.
AliExpress provides full benefits when making a claim if there is a problem with the ordered product, and these advice can make it happen. And it is that, thanks to this procedure, it will be possible to recover the money that was invested in the order or to cause the seller to return the product if it was lost along the way. Even better, there will be no additional cost to the buyer in many circumstances.
If you have any problems with the order or it arrived defective or directly broken, you must open one Dispute with seller on AliExpress. If the deadline has not yet passed, the process can begin. It is advisable to waste as little time as possible in order to simplify all the actions that will occur next. You just have to follow these steps:
- Open AliExpress.
- Click on My Account.
- Open Orders, click the View All button.
- Click on the order.
- Select Open a Dispute.
There is a time limit to open a dispute, and it is 15 days after confirmation of receipt of the order. Therefore, if it happened badly, it is better to open the dispute as soon as possible so that the time does not pass. When you fill it out, you can select the specific issue that affected the order. Also it is necessary to establish what is requested, since you can request a full or partial refund, or send another product.
Dispute on AliExpress
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Whenever the order arrives in bad condition, missing parts or arrives with a problem, it is advisable to take a photo of the defect and open the dispute quickly, because in this way you are more likely to win. When a dispute begins, you will have to wait for the seller’s response to try to find a common solution, for which you have 5 days. If the seller does not respond, the dispute will have been won automatically.
If the product was never received, the dispute will probably be won. It is highly recommended spare no detail telling what happened with the order. The more information, the better it will be to offer an explanation and ultimately the seller understands that a problem has been found in the selling process. AliExpress will indicate the maximum amount that can be requested as a refund, which in many cases is the full price of the product.
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