Apple allows us to claim a refund for the purchase on the App Store we have created. There are times when it is a mistake, due to ignorance, or simply because what we purchased has turned out to be not what we expected it to be when we can contact the App Store support service and ask for a refund. It is important to know that We may claim purchases made within 90 days.
Depending on the cause of our problem, Apple has the absolute right to accept the return or not, and depending on the type of problem you have with the app you can be referred directly to the developer support page of your developer to provide the exact solution.
The types of events we can report to Apple regarding our purchases
Before embarking on such a process, we'll explain what options Camertino gives us when it comes to causing a return on app costs.
• I want to request a refund: If after buying an app or game you are not happy with it you can try to request a refund. You will need to fill out this form explaining why you want a refund and report it to Apple. It depends on whether or not Apple accepts your return, depending on the cause.
I never approved this purchase: If we choose this option Apple will send you to the iTunes Store support page so they can quickly contact you and help with the event.
I never found or couldn't find a purchase in the app: For in-app purchases, in addition to what we purchase directly from within the app itself, Apple will send us the same app support page so we can contact them directly.
· App or in-app purchases are not downloaded: If this happens, Apple will redirect you to the app's support page to help you directly.
• The app doesn't work or behaves exactly the way it should: Apple will tell you to contact the app developer directly so I can tell you what steps you can take to solve your problem.
As you have seen, only the first and second choices that lead us to continue to deal directly with Apple as some are set to receive support from developers, so Apple support does not address this.
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How to make our money back via iPhone or iPad
There are currently no troubleshooting links from the App Store or iTunes Store to Apple, so you should make a claim with our device's browser. Accessing the claims page, easy to do with our email.
1 Open the "Mail" app, or your regular mail app.
2 Search directly for "Your Apple Invoice."
3 Open an email related to app recovery when you want to request a refund. Maybe you do not remember the exact date of your purchase, if you have done a lot you have to open the receipts to see which application you are referring to until you find the one you like.
4 Below the purchased app icon we will find a link showing "Write a Review" | Contact problem. Click on "Report a problem."
5 You will be redirected to Apple's support website for purchase from the App Store and iTunes Store. In it we will have to identify our Apple identity and password.
6 Once identified we will reach a page where we can choose from the drop down menu which problem we want to report. Should we wish to return our refund we will select the option "I want to request a refund" and we will write it in the text box that will be under the reason we request it. After that we will click on "Send". Apple will evaluate your claim again in more than one week he will respond to the solution taken
How to make money back via the web
If we have a computer, we may log in to the browser page to report issues related to the applications or subscriptions we have.
1. Access the page to report Apple issues.
2. Once on the website we will sign up with our Apple id and password
3. Select the tab corresponding to the product you want to claim a return to. "Apps", "Subscriptions", "Movies", "TV Shows", "Music" and "Books" will appear. Usually the claims in the case we have to make will be about the applications.
4. Find the app you want to request a refund from and press the "Right Report a Problem" button.
5. Select the claim to report from the drop-down list, in this case "I want to request a refund", and then explain why in the text box below. Once you have it click on "Send".
As in the case of a purchase receipt, Apple will evaluate your claim and provide you with a response in just over a week
How to get our money back through iTunes or the MacOS Music app
Whether from Windows or Mac, from the iTunes app (or the Music app if you're using a Mac with macOS Catalina) request a refund of your purchase.
1. We will open iTunes or Music as we have.
2. Click on "Account" in the iTunes or Music menu bar, and then "View my account …".
3. Enter your Apple id and password if requested.
4. In the window that opens, scroll to the “Buy History” section and right-click “See All”.
5. You will see a list of all your app purchases and subscriptions. Search for where you want to request a refund and then right-click "More", and in the text shown click "Identify the issue".
6. From now on we will be taken back to the Apple website to report problems and the steps to follow will be the same as when we make a claim on the web. In the drop-down menu we will indicate "I want to request a refund" and we will add details to the text box below why. After that we will click on "Send".
In the same way as other options, Apple will return a response to our claim within one week..
In the event that our refund is approved, Apple takes between one and two days until it refunds the source. In addition, during the process for Apple to check that your claim is valid or they cannot contact you to collect more information before ordering whether it is approved.
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