This is the most miserable April Fools you can have today, but sometimes it happens that They give you an Apple product for Christmas and it breaks, or you lost it. There are plenty of reasons to raise our fists to the sky and publish the entire dictionary of insults of the Royal Spanish Academy of the Language, but luckily there are relative solutions that we can choose from.
What to do if you have lost an Apple device
Let’s start with the sweetest: you lost what we gave you. If what you have lost is a HomePod, case, or anything else that cannot be found, it is best if you presume that loss because the only thing you can do is keep looking the old fashioned way.
But if you have lost an iPad, AirPods or any other device / accessory that can be located via the Search network There is always hope. You must obviously have configured it beforehand, but this is what gives you the possibility of locating it.
If you are in this situation, take a deep breath and search for a computer or device (from any platform) that is connected to the Internet. If it’s a computer or Android device, open a browser and go to the Apple Search website. If you’re using an iPhone or iPad, just open the Search app.
No matter how you access it, you will see a map with which you can locate all devices under your name either in real time or by viewing the last online location. If you click or touch one of the devices, you will see the different options available to you at that time:
- Make the device emit a sound, something appropriate if we see that it has not moved from the house.
- Put the device in lost mode, which will allow you to lock it and place a message on the screen to notify anyone who finds it.
- Erase all data on the device. This option is a desperate measure, indicated when we find that the device is unrecoverable (for example, we see that it is in another country) and we want to be sure that no one is accessing our data.
Depending on where and how we locate what we have lost, we will act one way or another, it already depends on the situation. But the key is that we can at least see where this device is and try to get it back.
What to do if an Apple device is broken
Another situation that no one wants but sometimes happens is that a brand new Apple product breaks or suffers damage. Here we have to mention two different situations: that the product has an internal defect that comes from the factory, or that it was accidentally broken.
If the product has an internal defect of which you are not guilty, the solution is simple: go to an Apple Store or an authorized reseller. As the product is new and under warranty, Apple should provide you with a new one and keep the damaged one. The official support app can help you.
If you caused the breakage by accident (an iPhone with its broken faceplate is the most common), the process is the same, but You have to pay for the repair because the warranty does not cover accidental damage. You pay less, yes, if you’ve already purchased an AppleCare extended warranty. This can be something to consider if you have a fairly long history of accidental falls.
Imagen | Ali Abdul Rahman