How frustrating it is when suddenly the phone starts giving us problems: performance, battery conservation… One of the most common problems can be that you start to notice errors in the charging process. You may notice that even though it has been plugged into the mains for a while, it hasn’t charged as it should. Or, it may load very quickly but download just as quickly.
If you don’t know what to do in this situation, keep reading because we are going to give you some recommendations to solve this type of problem.
The first thing to do is to make sure that the software and applications on your phone are updated to latest version. If you don’t know how to check, or directly update, the software status: Go to Settings > Software Update. There, all you have to do is click on “Download and install”.
What do we do if the phone is not charging?
Las main reasons Why a smartphone, or any other device, is not charging properly may be:
- The cable, charger, plug or adapter is defective.
- There is dirt, dust, or debris in the charging port.
- The action of applications from other companies interrupts loading.
- A software update is required.
The cable or charger is damaged
With this in mind, we will have to check each possible reason one by one to find the one that is causing the problem. inconvenient. If we start by checking the charger, the first thing to do is to make sure we use an official charger and check that it is not damaged. If it continues to report errors, try another cable and, as a last option, switch to a different power source.
The charging port is clogged
One of the most common problems in these cases is that the the loading port is clogged due to dirt or dust. Debris or lint may accumulate in the charging port and prevent the charger from attaching properly to the charging contacts. In such a way that the device will not be able to charge properly.
To check if the charging port is clogged, turn off the phone. Focus a light or bulb on the space and if you see this waste has accumulatedblow gently to remove it. If you are unable to clean it, take it to a professional to do it properly.
There is water or moisture in the charging port
If the device detects water or moisture in the charging port, it will not charge. It’s a safety measure which protects the terminal from damage or corrosion. If your smartphone detects water in the charging port, the screen will display a water drop icon. In this case, make sure to turn off the phone while it dries.
Although the water will evaporate after a few hours, you can try blowing it out or putting it in the fresh air. If you are sure that the charging port is now dry but the notification still appears on the screen, you may need to clear the USB port cache.
To do this, go to Settings > Applications > click on the More options icon > Show application system > USB settings > Storage > Clear data and Clear cache.
Restart your device
Finally, to check if it is a software related issue, try restart the phone when it is still charged. Start by turning off the device and waiting 10 seconds. Then connect the official charger to the mains and wait to see if it reacts.
Consult technical service
If none of these solutions are effective, remember that you can contact Samsung technical support through the website and arrange a call to resolve your questions or, if you need it, they will pick up the device from you to repair it.
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