One of the strategies most hated by anyone who has had to contact a company’s customer service is to verify that the company has chosen a number that starts with 902.
In Europe, these numbers are authorized for use special pricing What companies are making money because people are calling. It is somewhat similar to premium rate numbers used for erotic calls, contests, and horoscopes, but with a lower price.
The problem is that, when you call a 902, it is not because you are bored or with the highest temperature on the account, but because you have a problem, a defect or a doubt with a product. .
Consumer Affairs Ministry prohibits charging more for 902 calls
In recent months, the Spanish government has already opposed these practices and, as seen in the BOE released today, the possibility of using this type of pricing in customer service has been eliminated.
The new law does not require businesses to have a free customer service number, but it does require the price to be no more than a normal call to that location.
That is, if we have a mobile or landline rate in which we pay for the calls because we don’t have any minute bonus or unlimited calling packs, we will pay those calls to a 902 at a price that, at most, will be the same as for a normal call.
The only possibility for businesses to have a paid number so far is that they in turn provide one service with another that is free, and advertise it in the same way.
It remains to be seen that this is not a way to circumvent the new regulations by lengthening the waiting time in the free than in the paid.
Some customer service numbers will be free
Where we can call for free as soon as this rule goes into effect is customer service for companies with basic functions, such as the provision of water, gas, electricity, financial services and insurance. , postal services, transport, health protection, sanitation and waste.
It is curious that telecommunications do not enter, this good being already as necessary as water or electricity for many users.
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