Due to the nature of Android TV, it is a system primarily geared towards streaming activities, so have a bad connection is still a major problem. And although in general it should work, problems in this direction that cause some slowness, cuts and even not having a connection at all cannot be excluded.
It happens the same way as when we talk about mobile phones and their WiFi issues or mobile data failures. For this reason, we provide you with a guide to solving connection problems on your Android TV, either as your TV’s operating system or as a Smart TV Box.
Three things to always check first
Although we’ll get into the details about connecting via WiFi or cable later, we can’t ignore that. the problem may come from the software. It’s not that it’s common, but it can cause all kinds of outages, including crashes with the connection.
Therefore, the first thing we advise you is check that it is up to date. If you have a connection, even if it is a little slow, you can proceed to update your Android TV by going to the settings and entering System (o About), having the possibility of Update software.
Another possible cause for the software-related issue is the processes running in the background. The best in this case is to close them all and for this the most appropriate is restart the TV or Smart TV Box. For this, we do not advise you simply to turn it off, but also to unplug it for a few seconds and plug it back in.
The third recommendation is restart the router. It’s also a classic that works more times than you might imagine. In this case, you should keep it off for at least 15-30 seconds before turning it back on.
Problems with the Ethernet cable (or your TV’s capability)
If your Android TV’s internet connection is wired, this should be the first thing to look at. For this, it is convenient that make sure it is securely connected at each end (the router and the TV or Smart TV box with Android). Disconnecting them to reconnect them later and even swapping the two ends can be a good way to make sure they make contact.
Sure, check that the cable has no physical defects is also important. Of course, on some occasions the break may be internal and not visible to the naked eye, produced in most cases when the cable is overstretched or bent. In this point, try connecting another cable is generally useful.
On the other hand, it is possible that the cable is of good quality and is in perfect condition and yet you are not able to obtain an adequate speed. And this is due to the limitations of the TV regarding connection via Ethernet. Although it cannot be applied to all models, it is common that in the economic and medium range there are limitations to 100 Mbps in the cable connection, being 1 Gbps and even more in the top models .
In the above case, you should check your TV specs to see if this is the problem. And in case there is indeed a limitation, it is better to choose to connect to a WiFi networkwhich will improve the connection
If the problems come with the WiFi connection
Problems derived from WiFi can be diverse and as such there are various causes and solutions possible. Below we review the main ones.
Slow connection
First of all, it should do a speed test with a suitable app for it on Android TV, although the Netflix app’s hidden speed test might suffice. In this way, you will be able to know more precisely the slowness of the WiFi Internet connection on the device.
A cause of slowness more than usual is that multiple devices are connected to the same network. To do this, we recommend that you use your mobile and use one of the applications with which to see how many devices are connected. So you can change them to another network and even disconnect them if you don’t need them to connect.
very weak signal
When the WiFi signal reaching the TV or Smart TV Box is weak, it can lead to connection slowdowns and/or dropouts. And this basically happens when the router is far from the receiverit is therefore always advisable to place them as close as possible.
And even if you have a stronger signal with your mobile or other devices, it is possible that your television specs are lower in this regard and have worse reception. If it is not possible for you to change your router or TV siteit is better to install a WiFi signal booster between the two.
It is also important here look at the position of the antennae. It looks like they are meant for decorating the router, but that’s not the case. Having the correct orientation of the antennas of the router is essential. Although it depends on your router, as a rule you do not emit the signal from its end, but from its sides and in the shape of a donut (in the previous image you can see it in more detail) .
Elements that interfere between the TV and the router
This point is really a continuation of the previous one, but we think it deserves its own space because of its peculiarities. And it is that, even having the router and the television quite close, it is possible that there are elements that hinder the propagation of the WiFi signal and therefore there is poor reception with slowness, micro-cuts and even not being able to establish itself in any way.
At this point, several materials make WiFi connection difficult. See examples of ceramic tiles, microwaves, refrigerators and other metal framed items. In addition, a large thickness of the walls and ceilings can make this difficult.
Therefore, it is advisable to try to Put little hassle between router and receiver. Likewise, we can again emphasize the ideas that we mentioned in the previous point with reference to the placement of antennas and the placement of signal amplifiers.
Connection problems also on other devices
If what you experience on Android TV is also transferred to your experience using other devices such as mobile phones, computers or tablets, it is very likely that Is it a problem with the router or an area failure. In this case, there is nothing you can do other than contact your carrier and discuss the issue.
This way they can notify you if there is a specific failure or if there are suspicions that there is a problem in your installation or your router and, if so, send a technician to check it and put a solution. After that, you should have no more issues with Android TV or other devices.
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