An overwhelming number of users report the error as curious as the suspicion of the forums and networking sites related to the Apple & # 39; simeTime app. Apparently, a new software update for iOS 13.4, iPadOS 13.4, and macOS 10.15.4 prevents SpaceTime video calls from being made on older devices running iOS 9.3.5 or iOS 9.3.6.
And we say this is a suspicious mistake because it has come at a critical time, when users are making multiple video calls with friends, couples and family due to the epidemic. COVID-19 and subsequent detention at home. Is it possible for Apple to block these video calls just for users to update their software (or buy a new iPhone)?
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User reports on social networks
After the alarm was announced in many countries around the world as a result of the coronavirus epidemic, many people used video calls to communicate with their families as they were strictly forbidden to leave their homes. In this case i a very sensitive topic, since they are the first users (at higher risk than virus) who often have older Apple devices and, therefore, cannot make video calls with users with iOS 13.4, iPadOS 13.4 or MacOS 10.15.4 on their end.
In fact, many reports specify how some affected users did not get the opportunity to interact with SpaceTime over a video call with their grandmother because they used an old iPhone or iPad.
Here are some of the reports we received on Twitter:
@AppleSupport @Questions I need to submit a bug report regarding FaceTime communication and expand the developer. SpaceTime Audio and video calls do not connect between devices currently running iOS 13.4 and older devices running iOS 9.3.5 / 9.3.6.
– Ibrahim Homsi (@ibrahimhomsi) March 26, 2020
FaceTime audio and video calls do not connect between devices running iOS 13.4 and older devices running iOS 9.3.5 or iOS 9.3.6.
@AppleSupport updated my iPhone and IP to iOS 13.4 yesterday and now I can't look at FaceTime my mom has with my old ipad3. He lives alone because of his health with Covid19 and we have no way to deal with SpaceTime right now. Please fix this ASAP.
– Neil B (@bertrum) March 28, 2020
"Now I can't do FaceTime with my mom who has my old iPad 3. She lives alone because of her life with COVID-19."
@AppleSupport Since upgrading my iPhone 11 Pro and iPad Air 2 to 13.4 I can no longer deal with the old IP running iOS 9, one my elderly grandmother uses during this difficult time. Just says "connect", thx of that Apple is really a repair ASAP. #CoronaLockdown
– Ali Kahn (@aKahnR) March 27, 2020
"I won't be able to use an old iPad using iOS 9, which my grandfather uses during these difficult times."
@AppleSupport Hi Apple, since iOS 13.4 I can still call iOS 9 device over Time available. That's a real problem these days because it's the only way for my 2 kids to see our 90y kids. Aunt / Grandmother. Please correct. 🙏
– Jonny Castaway (@jonnycastaway) March 27, 2020
"This is a big problem these days because the only way for me and my two children is to see our 90-year-old mother and grandmother."
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Apple's recommendation
Usually, Apple recommends that users who can make FaceTime video calls update their devices to a new version of the software. However, older models of iPhone and iPad they are only allowed to upgrade to iOS 9.3.5 or iOS 9.3.6Therefore, these users do not have the ability to use the SpaceTime video call functionality as their devices are depleted.
However, it should be noted that the error only affects iOS 13.4, iPadOS 13.4 and MacOS 10.15.3 (via Macrumors). In other words, the iPhone with iOS 13.3.1 can continue to make video calls with the iPhone running iOS 9.3.5.
Hopefully, it's just a bug with simple solutions and not a deliberate bug by Apple software engineers. However, if you're having trouble making a FaceTime video call with a friend, partner or family member we recommend using other methods such as Skype, Facebook Messenger, Google Hangouts, Google Duo, WhatsApp or Instagram.
