It seems that some users who have updated their HomePod to the new version 14.5 of the software, they are having trouble getting Siri to play a song. It’s like he can’t connect to Apple Music.
If this error is confirmed, we are sure Apple will fix it quickly with a new software update. So, if you are one of the unhappy users who have this problem, don’t despair that it will be fixed soon.
Different users appear on different social networks and complain about a common problem: their HomePod cannot access Apple Music after being updated to the new 14.5 software last week. When you use “Hey Siri” to play a song or singer, the personal assistant does not seem to find that song in Apple Music.
These issues with Apple Music on the HomePod join other similar issues from a few days ago. On Tuesday of this week, various services of iCloud they have been inactive for some users for several hours. The same thing happened last week with iTunes and Apple Music.
@AppleSupport Hey, Siri seems unable to find music for some time now. I am a music subscriber and it fails on iOS and HomePod. I just get “I couldn’t find x on Apple Music” for any request I make. I have seen other similar complaints on Twitter.
– Mike McNamara (@MikeMcNamara) May 4, 2021
At this time, Apple has not commented on the matter. Some users were able to return to factory settings
If you are one of those who are suffering from this error, you can always solve it by playing the music you want directly from the Apple Music app on the iPhoneand read it through HomePod.
The problem only exists when you say Siri play a song directly on HomePod. This is when the device cannot access the Apple Music app and cannot execute the command.
We will await a statement from Apple, and a quick fix in the form of a fix in a new version of the device software, which will fix the problem.