There is no greater fear than a bill, because the electricity bill ends up being more expensive than expected. This is doubly true with bills that tend to have a stable cost each month, such as the phone bill; Unless we purchase additional services such as more data, these bills are generally the same from month to month. But what if they are not?
Invoices are one of the main reasons for complaints from Spanish operators, and today Vodafone claims to have found the solutionpractical for both the consumer and the company: an easy way to check the monthly invoice and know immediately if there is an additional supplement that we could claim.
The new function is integrated into the My Vodafone application and allows check invoice automatically to notify us of any changes and modifications from previous months; If the application finds a difference, it will notify the user detailing the reasons for the change.
Zero surprises with the invoice
Vodafone’s logic is that most complaints arise because the consumer does not know why he has to pay more. We may have forgotten that there was a time when we consumed more data than we contracted because we were traveling; Or maybe we forgot to cancel a service we had contracted for the free period it had. Either way, if we know the reason for the bill change, it’s easier to accept it and make appropriate decisions, whether it’s canceling services, changing rates or customs.
According to Vodafone, up to 68% of customers are satisfied if they receive more information about bill changes; and that means they don’t need to contact the operator again to file a complaint, a long and tedious (and expensive for the business) process.
Vodafone app now automatically reviews bill
The application will be able to indicate if changes have been made to the bill, which can help to better understand how we use our connection and our mobile. Concretely, you can detect changes
That doesn’t mean the complaints are completely gone; in fact, the application will allow you to do them directly from this function, simply write a message indicating the doubt or problem that we detected. The message and the invoice will be examined by the specialized team in the same way as if it were a telephone call, but without the need to do so (or worse, to go to a face-to-face service).
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