A cell phone can be a great gift, whether for those looking for the best camera or the best battery, there is always an ideal model for every person. However, it is also possible to not do things righteither because the device is worse than the current one, or because you simply don’t like it.
Fortunately, the right of withdrawal ensures that the consumer can return the device to the store where they purchased it, and This also involves the return of money and all charges arising from the purchase. However, to do this, you must meet certain conditions.
Whether it was purchased in an online store or in a physical store, the law protects the consumer and there are occasions in which even trade itself sets conditions reimbursements that improve those of the law.
Conditions required to return the mobile
As with clothing, appliances or almost any other product, there are certain requirements to be able to make a return and for the store to return the money invested in the purchase. In Europe, the law requires establishments to accept returns only when the item is defective or when It’s been less than 14 days from an online purchase, without the need to give an explanation and without incurring costs for the user.
Furthermore, according to the law, the company is obliged to “refund all payments received from the consumer, including, where applicable, delivery costs, without delay and within 14 days from the date on which she was informed of the decision to retract.” , SO The buyer will not assume any type of costs.
This is the minimum, but many establishments themselves adopt broader policies that benefit the consumer more in these situations. Therefore, before purchasing it is always advisable ensure the specific conditions of the said business, since, beyond the minimums established by law, they constitute the standard by which they are governed. It must be taken into account, in the case of online stores, that these conditions, according to law, must be clarified on the website. If you don’t have a section for this, beware.
In most cases, to make a return it is important that the cell phone is in perfect condition and that he has not suffered any type of damage due to the fault of the buyer. If it has any defect, it is best to change it immediately.
Second-hand purchases from a private individual are regulated by the Civil Code rather than consumer regulations, so there is no guarantee of any kind. You can discuss the problem with this person and, if no agreement is reached, you can file a claim in court, provided that the reason is a hidden problem or defect in the purchased device.
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