We’ve all been in one of these situations: you want to use your iPhone, you turn it on, you touch the screen and it doesn’t respond. It only looks black. You try again and again and the situation seems to stay as it was at the beginning, very bleak. In this article we will bring you some peace of mind and many solutions, but above all we will tell you What to do when my iPhone won’t turn on or its screen is locked.
Check the status of the battery and charger
Although it may seem obvious, many people forget to check their cell phone battery status or avoid the wonderful act of plugging it back into the mains. We recommend that, before continuing reading, you try connecting your cell phone with different cables and chargers (often what is not working properly may not be the iPhone…) If your screen is still unresponsive, rest assured, there are still plenty of ways to find out what to do when my iPhone won’t turn on or its screen is locked.
Force start iPhone
In many cases, this is the magic solution. The key that restores everything. Your iPhone may have gone into sleep mode or it may be due to reasons like: many apps open, memory full, damaged battery, etc. To do this, you have to forcefully restart it.
- iPhone 7 and 7 plus: Press and hold the power button and volume down button until the Apple logo appears.
- iPhone 8 or later (including iPhone SE): Quickly press and release the volume up button, quickly press and release the volume down button, press and hold the power button until the Apple logo appears. This may take around 10 seconds.
This can be a great solution when we don’t know what to do when my iPhone won’t turn on or its screen is locked
Connect iPhone to iTunes or Finder
This solution is a little more complex and also requires a little more attention in case I don’t know what to do when my iPhone won’t turn on or its screen is locked. To do this we will need a USB cable capable of doing this. connect to a Macbook or PC.
Once our mobile phone is connected, we will go to iTunes (on a PC or Mac with MacOS Mojave or later) or Finder (on MacOS Catalina and later). If the iPhone is unresponsive in any of these programs, then we need to start the recovery process. recovery.
- For iPhone 8 and later: Press and release the volume up button, then the volume down button, and hold the side button until the recovery screen appears.
- In iPhone 7/7 Plus: Hold the power and volume down buttons until you reach the recovery screen.
- On iPhone 6s and earlier: Press and hold the Power and Home buttons.
When you see on your iPhone or PC the option to restore or update, select restore. It is important to consider that in this action, your data may be deleted. Therefore, always try to make a backup before doing anything.
Use DFU mode (device firmware update)
DFU mode is an option similar to the previous one since it will allow us to connect our iPhone to iTunes or Finder without needing to load the operating system. We recommend you go to this method only when we have already tried all previous options because it will erase all data from our iPhone.
Steps to enable DFU mode:
- iPhone 8 or later: Connect iPhone to PC, press and release the volume up button, then the volume down button. Hold the Side button until the screen turns black and simultaneously press the Volume Down button for 5 seconds. Release the Side button and continue pressing Volume Down until iTunes or Finder detects the iPhone in recovery mode.
- iPhone 7 and 7 Plus: Press and hold the Power and Volume Down buttons for 8 seconds. Release the power button and continue with the volume down button until iTunes/Finder detects it in recovery mode.
- iPhone 6s and earlier: Hold the Home and Power buttons for 8 seconds, then release the Power button and continue to hold the Home button until the device is detected.
Check if the iPhone has physical damage
Check our iPhone for possible shock, damage, humidity, etc. can help us detect where the problem is. This will help us when visiting a technician since we will not have to do a complete examination. It is always important to communicate the error and escalate it to the right person.
As a recommendation, we would like to point out that all iPhone repairs are carried out by people specialized in the technology of this type of mobile phone. Never handle an iPhone yourself without experience because you can make the problem worse or cause a new one.
Contact Apple Support
Apple has an excellent technical service with professionals available almost 24 hours a day to help us. They will know better than anyone what could have happened to your iPhone and will offer you the appropriate help. In many cities, Apple has its own Apple Store, where they carry out repairs and try to leave the iPhone as good as new.
What to do when my iPhone won’t turn on or its screen is locked: conclusion
In this article we have seen all the options available to you to identify or resolve the problem and know what to do when my iPhone does not turn on or its screen is locked. Don’t worry, everything has a solution! By the way, if your iPhone is slow, we may have the solution. We have this article on a slow iPhone? Changing the battery might solve the problem. We hope you can resolve this issue and we will see you in the next iPhone News article.
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