Battery. This thing. One of the common elements of all smartphones and that brings us the most headaches. And if it doesn’t last me all day, if the autonomy is not the same as at the beginning, if it’s not normal… Well, if you have a Samsung mobile, we will teach you precisely how to check the state of its battery.
And it’s obvious that on many occasions it is not normal to have battery problems. Although they tend to degrade over time, a drastic drop in health is rare. Fortunately, Samsung includes a way to check this and even lets you request a repair, either paid or free if it turns out to be a warranty defect.
How to Run a Battery Diagnostic on a Samsung Mobile
Since this information is not something that Android includes natively, it is common to have to resort to applications to check the health of the battery of the mobile. However, some manufacturers such as Samsung include this check nativelythese applications can therefore be useful, but not essential.
- Open the app’Samsung members.
- Go to the ‘Assistance’ tab (the one that appears at the bottom right).
- Click on ‘Phone diagnostics’.
- Choose the “Battery” option.
- Starts battery diagnostics.
Once done, information regarding the battery status will appear on the screen. In case of need a repairyou will receive options in this section, which you can also find in the “Samsung Members” app by following these steps:
- Go to the ‘Support’ tab.
- Scroll down to the “Frequently Asked Questions” section.
- Tap “Battery”.
- Now click on ‘Request Repair’.
It must be said that in addition to the possibility of requesting a repair, Samsung also offers other avenues of help How to contact a specialized technical service agent via text chat or remote assistance.
Symptoms that the battery is not good
This executable diagnosis from your Samsung mobile should be enough to know if the battery is good or not. However, It may happen that it does not appear as reflected and that it is deteriorated. Therefore, there are ways to check it.
- if the laptop It is brand new and the battery hardly lasts in normal uses (in very demanding and prolonged uses this could be normal).
- System slowdownsomething that is not only perceived in use, but usually appears as a warning that deteriorating battery power can not only negatively affect battery life, but also performance.
- When the mobile does not charge without charging accessories. If it happens with one or two it may be because they are not certified or because these accessories are faulty, but if it happens with all of them it is strange and the battery will be to blame.
- Does not charge wirelessly even be compatible with it. Again, it happens as in the previous case, and it is detected if it really does not work even with original and/or certified charging bases.
- Extinguishes well before reaching 1%this being a symptom that the mobile battery needs to be calibrated, although it certainly defines the battery as unhealthy if it continues to happen after that.
- If the mobile heats up relatively easily and without it being exposed to high temperatures, it may be due to battery issues. And if this is not the culprit, then it is clear that it will affect you, so in any case you will have to take the device to the technical service.
I have to say that if the mobile is new, you shouldn’t have to pay for the repair. When failures of this type occur on a recent terminal, they are covered by the warranty. The exception would be if the technical service detects that it is not a manufacturing defect, but a misuse on your part.
More information | Samsung
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