Experience accessible adventures in a fantasy world
If Black Desert Online doesn't start with you at all, or if connectivity issues prevent you from entering the fantasy world, then you will definitely want to know the solution. Here we have listed a variety of help to continue your adventure without difficulty.
Eliminate problems in Black Desert Online with our solution. [Source: Cocoa Games]
In the online role-playing game Black Desert for PC, Xbox One or PS4, or the mobile version of Black Desert Online for iOS and Android, you don't have to face supernatural dangers. Various problems can also put a heavy burden on you, but each fighter grows with the challenge.
Therefore, you can correct the situation yourself. First, make sure that the Black Desert Online server is functioning properly. Now you want to make sure that the online services of your gaming platform [such as PSN or Nintendo Switch Online] have the same effect. If this does not resolve the issue, go to step 3: For the most common issues, try one of the solutions below.
Connection problem
You cannot enter the game or access the Black Desert Online server.
Unfortunately, this can happen again and again, for example, due to maintenance work or malfunctions, Black Desert Online's servers are temporarily shut down. Another cause may be a poor Internet connection. So, for example, trying to use a network cable to stabilize your Internet connection, or disabling [at your own risk] the security settings that may prevent online role-playing games.
FPS Drop / Jerky Game
Black Desert Online's frame rate has been dropping, and stuttering makes normal gaming almost impossible.
Your play equipment may be overheating. This can happen especially after a long game. Therefore, turn off the device, wait a few minutes, and then try playback again. PC users should also check whether their equipment meets PC system requirements. Developers also recommend turning off the Windows Game Bar while playing games, turning off compatibility mode in the launcher, and disabling full-screen optimization in settings.
Character missing
You signed in to the game, but the character you created in the previous session no longer exists.
Check if you have accidentally logged into the wrong server or zone. Restart the game and click the gear icon in the upper right corner of the launcher. Adjust your details here. If the error persists, you should log off completely, close the launcher, and restart.
Gift pack coupon not received
You purchased a gift wrap or gift pass but did not appear in the game.
It can take up to three hours after purchase for the gift to appear on your account page. Therefore, please wait for a while before checking.
Coupon cannot be redeemed
You can no longer redeem coupons for pearl products, and the screen displays the error message "Invalid coupon number".
It usually helps if you log out and log in again. Otherwise, you can redeem the coupon immediately after changing the channel in the game. If neither method works, you need to contact Black Desert Online Customer Service.
Empty error message
The game crashes and you receive an error message that is not described.
As revealed by the developers of the game support section, this is a bug in Black Desert Online. As developers research solutions, you can try a few tricks. Upgrading the graphics driver, right-clicking the game icon, you can also repair the software, which also helps.
Launcher causes problems
There is a problem in the launcher of Black Desert Online when launching the game.
Developers recommend that you download the latest drivers for your PC when playing on your computer. Also, make sure your computer meets the minimum system requirements.
Of course, the list above is not exhaustive, if you know any other questions, please write them in the comments below. Some users may know the correct answer, and we will address some issues in subsequent updates to this article. At the same time, we will inform you more video games.
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