The premiere of Overwatch 2 is not being the one Blizzard I expected. The title has suffered huge queues at its launch, it has had to withdraw account verification via SMS and it has already been proven that unlocking all cosmetics can take a little time.
Now, the controversy has surrounded a bug that the game chat suffered. Without any kind of permission from the user, the work made purchases in the internal store by accident while we were talking in this way. Although the error has been corrected with a patch released last Friday, the problem arises with involuntary purchases.
Through Dracyoshi, a member of Reddit, we have been able to know that he himself has experienced this incidence and that he has made it known to Blizzard itself. He has lost 300 credits after buying Plutonium skin for Junker Queenbut the company is not willing to give you a refund.
Hola;
This is Game Master Daerdrin. Thank you for contacting us, and I appreciate your patience while you wait for a response. I understand you were wondering if we could refund the Plutonium skin unlock.
After checking, we cannot offer refunds or any compensation for unlocks made with in-game currency in Overwatch. All of those unlocks are meant to be final. If you believe there was an issue with the game that caused this, please be sure to provide that information via our forums if you haven’t already.
I know this isn’t the answer you were hoping for, but thanks for giving me the chance to check it out for you. I hope you have a good day.
The user Kittenbaby shared his experience with this situation on the Blizzard forums, stating that he has not received a refund either. “I was lucky that the glitch only caused me to lose a scant 300 credits,” says Dracyoshi. The real hole in the account would be inadvertently spending a large amount of credits in premium items. It remains to be seen if the developer rectifies or the decision is firm.
