Make an appointment, design furniture
At IKEA, you can now plan your facilities and make appointments with employees via webcams. After that, you can directly order the required items. We will tell you how the webcam planning works.
You can still get advice from IKEA staff through a webcam. [Source: IKEA / Screenshot: netzwelt.de]
Almost routine visits to the nearest IKEA department store have been cancelled. The Swedish furniture store has closed all 52 furniture stores in Germany, but still sells through its online store. However, if you are not sure what the closet or new bathroom will look like, IKEA staff will still help you.
For a while, you can find new interior plans through video chat on the IKEA homepage. In this way, employees can help you share headphones and screens and design suitable furniture for you. Ikea shows exactly what it looks like on YouTube:
In order for relevant employees to support you in the best possible way when looking for furniture, you must register in advance for advice.
So you sign up for consultation
To do this, you must provide some information about your project on the corresponding homepage. You can fundamentally distinguish the following product categories: "living room storage, sofa or sofa bed", "closet planning or mattress recommendations" and "bathroom furniture". Then briefly describe your project and select the appropriate date for consultation.
In IKEA Use video chat
To avoid starting a video chat unprepared, you can also use various digital planners without employees on the IKEA website. For products that can be combined individually, you can find the configurator here, or you can buy it online here.
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So the delivery conditions have changed
However, the current situation does not completely eliminate IKEA deliveries. As the furniture chain reported online, the goods are usually only delivered to the door of the apartment.
If you do not want to not assemble or install the corresponding furniture, you can still call the service partner. Both parties must reach an agreement here. Normally, IKEA will indicate longer delivery times and delays.
The "click and collect" service is still available, but there are changes here. Since you purchased goods online and collected them on site, you should inform yourself about the health status and other restrictions in advance.
For the links on this page, NETZWELT may receive a commission from the dealer or service provider, such as the buy now button.
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