If you use Dyn, there could be problems, for example when logging in or playing back. The stream might stutter. If you are affected, try these suggested solutions.
When streaming from Dyn, problems can arise from time to time. However, many of them can be easily solved yourself. (Source: Montage: Netzwelt mit AI / Logo: Dyn)
Even though offline functions are now common, streaming services primarily require an internet connection and playback devices. This can sometimes lead to problems, including with the provider Dyn.
For example, there may be problems logging in, the stream may take a long time to load, and when it starts, there may be playback problems, such as with the picture or sound.
If you are affected, you may be able to solve the problem quickly. Simply look at the following overview of possible problems and try out the respective suggested solution.
The stream stutters or looks pixelated
The stream only runs choppily and pauses every now and then. In addition, the image can sometimes look pixelated and therefore blurry.
There may be a popular sporting event taking place at the time you are having problems and many people want to access it. This could overload the service. Check our Dyn outage report to see if other customers are currently having problems.
If there is a problem, you usually have no choice but to hope that the provider will get the problem under control soon.
The picture or sound stops
You either have no picture or no sound.
Such problems can occur if the service is overloaded, for example because many users want to watch a live game. If you are streaming via WiFi, switch to a cable connection so that your internet is potentially more stable. But also check whether the sound is turned on.
Dyn does not start
The Dyn app does not start
Try it several times in a row. If this doesn’t work, restart your playback device or switch to another device, such as a tablet or PC.
If your problem with Dyn is not listed, you can contact us via our Facebook channel and describe your problem. We will then take a look at it.
The streaming service Dyn mainly offers live sports such as handball, basketball or table tennis. The service costs 12.50 dollars per month for an annual subscription.
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