news hardware Most Trusted Smartphone Brands in 2022: Where are the iPhones?
We often wonder which are the most reliable brands out there. Fnac did the comparison and found which manufacturer makes the best products. The major smartphone brands have therefore been researched to find the most reliable ones.
Apple, Samsung and Huawei in the top smartphone
Fnac has established one
Barometer for electronic products
by giving them a durability index. Some brands are doing very well, while others are in an unlikely position.
The most trusted brand according to the group
Fnac
darty is apple. In the smartphone category, this is the best overall score. This index takes into account reliability, repairability, parts availability and the average cost of replacement parts.
With all this data, Apple is a big winner a score of 142. In second place, surprisingly, we find Huawei. The Chinese manufacturer climbs onto the second step of the podium a score of 131. Just below that we find the Korean Samsung with 128 points.
Why are iPhones so reliable?
The calculation of the Fnac group
darty
is formed from the reliability and repairability rating. To arrive at this barometer, Fnac conducted surveys and collected the results of customer service outages. A year-long study that encompasses more than 900 000 interventions.
Reliability is calculated using a projection of the failure rate onto an inverse function. On the other hand, the repairability score is a correlation between the repair rate, the availability of spare parts and their price. This two values ranging from 0 to 200.
Overall, smartphones achieve an average of 104 points. That’s 38 points less than Apple. One of the factors that shows the Cupertino brand score is the 7 year parts availability. Since the price of iPhones is very important, it can also reduce the cost of replacement parts, which are charged as a percentage of the original price.
Smartphones in France are unreliable
According to this study, smartphones are kept for four years in France. In the knowledge that the parts are available for three years on average. A problem that affects everything for Chinese brands. This is the case with Huawei, who is content with 2 years
The after-sales service of the Fnac Darty Group dictates this 81% of the procedures performed on smartphones require no parts to solve the problem. However, the type of intervention is not specified. A problem with an application in the smartphone can be included in this category.
Finally, it is the repairability aspect that lowers the rating of each brand. Only two companies that make many simple phones, Doro and Logicom, have removable batteries. The rest of the brands end up with batteries that are much more complicated to replace. A real black spot to do repairs yourself. It should also be added that the availability of parts is reserved only for authorized workshops. It is not a customer who has the right to buy and install a new screen, for example.
