Steam: Do you have questions about the platform? This is the solution

Error starting game, login or using PayPal

February 28, 2020, 3:39 pm Reading time: 1 minute

Steam's problem is particularly annoying because many PC games rely on the service. However, you can usually correct the errors yourself when starting a game, logging in, or paying with PayPal. We show solutions to the most common problems.

Here you will find solutions to common problems. (Source: Steam)

Today, Valve's Steam gaming platform is essential for many PC gamers. If there is a problem with the platform, most PC games may not be accessible, or they may not play properly. But what do you do?

First, make sure that the Steam server is not shut down. For example, these features are temporarily turned off during the update process. Then wait for a while and try again. If errors make your life difficult despite running the server, try the following solutions to resolve the most common issues.

Login issues

You are having trouble logging in to Steam.

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If you are unable to log in because your login data is incorrect, you must reset it. Maybe you just pressed the wrong key. If your data is correct but you still cannot log in, the server may be offline. You can check it in our Steam Fault Detector.

Slow steam download

Downloading games to Steam is very slow.

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This may have different reasons. Programs running in the background, slow Internet lines or slow Steam servers. We give you tips in the linked article to speed up your Steam download.

PayPal payment is invalid

You want to pay for your game through PayPal, but you can't complete your purchase.

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Users have posted similar questions on the official Steam forum again and again. Obviously, this happens from time to time, especially if you made several purchases in a short period of time. Therefore, some players recommend transferring PayPal funds to your Steam account and paying in this way. Also, try logging in to your browser with your PayPal account first, and then making a purchase in Steam. Since the problem is primarily with customers, you can usually also try to make a purchase through a browser.

Steam client crashes

The Steam client keeps crashing.

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If the Steam client crashes, it may be because other processes are blocking certain processes in the background. Virus protection programs are usually responsible for this. You can temporarily deactivate them at your own risk to test if they are the cause of the problem.

"Invalid Product Key" error message

You are trying to activate your retail product key, but you receive an "Invalid Product Key" error.

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Steam says you need to contact the retailer where you purchased the code from. Steam itself is not responsible for retail product keys.

Use offline mode

You are currently on the go and do not have an internet connection, but still want to play games on Steam. Or annoyed by Steam's massive data consumption and want to switch to offline mode?

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You can start offline mode in Steam in just a few steps. In the open Steam window, click on "Steam" in the upper left corner and navigate to "Offline". Here you will find the correct option to re-open Steam in offline mode.

Invalid password

The password you entered is incorrect or forgotten.

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In this case, please request a new password from your email address. We will step through how to reset your Steam password. In addition, you can of course change your Steam password at any time.

Game cannot start

A previously installed game cannot be started.

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Usually restarting Steam or PC will help. If this does not resolve the issue, you may have to reinstall the game because the game files may be damaged. Also check the Steam Games Forum to see if there are known bugs. See other tips for starting Steam.

Unable to connect to the game library

You cannot connect to the Steam library.

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Other programs may conflict with Steam, so please check if some programs are running in the background. Additionally, the server may currently be down. Sometimes, just restart Steam or your PC.

Post additional questions and solutions in the comments below to help us make future updates to this article to help other readers. We, along with many other users, appreciate every tip.

If you still have trouble with auto-launch in Steam, you can also disable it. However, if this is your first time using the service, we will show you how to install Steam. You can also get important information about refunds for Steam games from us.

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