Tattoo problem: in case of error, you can do this

Login problems, abnormal termination, etc.

April 28, 2020 at 4:07 pm Reading time: Two minutes

Does Zattoo have problems that you cannot solve by yourself? Then, you do not need to call Zattoo support immediately because we provide solutions to common error messages for Zattoo.

There are many reasons why live TV provider Zattoo makes mistakes-we have summarized the most common problems, including the solutions suggested for you. [Source: Zattoo / netzwelt]

table of Contents

Black screen
Tattoo stem
Error message "3"
Error message "426"
Error message "9002"
Error message "9005"
Error message "9009"
Error message "Number of parallel streams exceeded"
Error message "Free streaming credits have been exhausted"
"Protected content" error message
The error message "Unfortunately, this workstation does not allow polling from your location."
Bug fix? How to get Zattoo support
So you can cancel Zattoo
Zattoo alternatives

Using Zattoo, a live TV provider, you can open more than 100 channels via mobile phones, smart TVs and other devices. You call a high-quality real-time stream via the Internet. If something goes wrong, you should first check two sources of error:

If there is a problem with your internet connection, we will help you elsewhere. In the linked article, we summarize your solutions to Internet problems.

If your internet connection is active and Zattoo is currently not having problems, you should restart the application. Maybe there is a problem with the startup, which can be solved by restarting. If this does not work, we summarize the solutions to common problems of live TV providers below.

Black screen

Zattoo displays a black screen

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If you see a black screen in Zattoo, there is a problem with the stream. Here you can try to restart the stream. In addition, you should check your internet connection. Changing the channel can also show you whether there are major issues with the live stream.

Tattoo stem

Zattoo jerky live broadcast.

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If the live stream starts from Zattoo and the video fails, you can try to restart the stream. In addition, you can use the Netzwelt speed test to check whether your Internet connection is sufficient for streaming. You can find more information about Zattoo requirements on the linked overview page.

Error message "3"

Zattoo displays the error message "Error 3".

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There is no information about the error message on Zattoo. Therefore, you should follow the general solution steps on the Zattoo homepage. Here, the system will ask you to restart the device, restart the application or reinstall it, and disable the ad blocker and VPN connection.

Error message "426"

Zattoo displays the error message "Error 426".

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Zattoo told Netzwelt that the meaning of the Zattoo error message was not communicated. Therefore, you should follow the troubleshooting guide on the Zattoo website. Restart the device, reinstall the application, and disable all ad blockers and VPN connections.

Error message "9002"

Zattoo does not work properly and displays the error message "9002".

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In this case, Zattoo recommends that you close the application and restart the device. Then, you should look for updates. If your Zattoo stream still fails to start, you should delete the app and reinstall it. According to the support page, you should also try to disable ad blockers and VPN apps.

Error message "9005"

Zattoo shows you the error message "Error 9005".

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Zattoo did not show the exact meaning of the error message "9005". Similarly, you can try to restart applications and devices. The new installation should also solve the problem according to the support page. Zattoo also pointed out that you should disable the VPN connection and ad blocker to use the live TV provider.

Error message "9009"

When you start the Zattoo application, the Samsung TV will display the error message "9009".

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According to Zattoo support, there is still no specific solution to this problem. Therefore, restart your Smart TV and reinstall the Zattoo application if necessary. Zattoo announced to Netzwelt that the Zattoo app on Samsung Smart TVs will be updated soon. If the error message is permanently displayed, you can also connect your laptop to the TV and bring Zattoo to the big screen.

Error message "Number of parallel streams exceeded"

You start the stream on the new device and you see the error message "Number of parallel streams exceeded."

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Zattoo limits the number of streams you can watch at the same time. In a "free" subscription, you can only watch on one device. In the "Premium" subscription, you can watch two devices, and in the "Ultimate" subscription, you can use 4 parallel streams. For some stations, the number of all subscribed streams is limited.

Error message "Free streaming credits have been exhausted"

When you watch Zattoo on a smart TV or streaming player, you see the error message "Free streaming credits have been exhausted."

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In the free subscription, streaming media playback on the "big screen" is limited to 30 hours. Here, you must upgrade to a paid subscription or wait until you continue to search.

"Protected content" error message

You start streaming and receive the message "protected content". The stream cannot be started.

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If you see the error message "Protected Content" in Zattoo, Zattoo has not obtained the rights of the corresponding program. Zattoo displays this content on the support page and shows that you can do nothing. After the corresponding broadcast ends, the stream will continue.

The error message "Unfortunately, this workstation does not allow polling from your location."

You will see the error message "Unfortunately, this workstation does not allow access from your location." The stream did not start

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If the stream starts with the message "Unfortunately, this station does not allow access to your location". If not, you should disable the VPN connection or place the browser's proxy on the German server. You can see Zattoo next to Germany in the following EU countries: Belgium, France, Italy, Luxembourg, Netherlands, Denmark, Ireland, United Kingdom, Greece, Portugal, Spain, Finland, Austria, Sweden, Estonia, Lithuania, Latvia, Malta, Poland, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus, Bulgaria , Romania and Croatia. However, if you are not within the EU, you can access Zattoo via a VPN connection via a German server.

Bug fix? How to get Zattoo support

If you cannot resolve the error with our suggested solution, you should contact Zattoo Support. Here, employees will help you by email, phone or live chat. They will guide you to solve the problem.

So you can cancel Zattoo

If you are not satisfied with Zattoo, you can cancel the service at any time. The notification period is only one month, you can complete it through account management. If the cancellation is valid, you will receive a confirmation via email. If it is not received, you should contact Zattoo support again.

Zattoo alternatives

If you do n’t like Zattoo or the live TV provider only shows you an error message, there are many options. Usually, you can test them for free for one or more months and convince Zattoo to run on your device. The best live TV providers are:

You may not always need a paid service provider to watch TV on the Internet. In an extensive TV station overview, we show you live streaming and media libraries, as well as more information about hundreds of TV stations.