The OCU denounces Game for applying, without prior notice or notice, changes to the expiration of your points policy. As far as we remember, it has always been one of the main claims on which the company has maintained to attract new clients. Since this points system allowed us to save money on future purchases, through our purchases already made.
As long as we were members of the chain, and we had the corresponding card and personal account within Game. Given the changes that occurred months ago and that caught tens of thousands of customers by surprise, Now the OCU has spoken out denouncing the company in Europe.
The OCU denounces Game – Official announcement
#Consumption Change of conditions in GAME?
➡We denounce the video game company before Consumer Affairs for applying without prior notice the expiration in its points policy of its loyalty programhttps://t.co/PHSFpgEwVu— OCU (@consumers) June 7, 2024
This complaint has been filed after the organization has received several complaints of Game customers, due to changes without properly communicating in your loyalty program, and in the points linked to it. Since it is one of the fundamental pillars on which the chain has always been structured.
Let us remember that many clients have reported that Points earned until December 31, 2022 have disappeared. From OCU they give you some solutions if you have been affected, while the complaint develops over time:
- Contact GAME and file a claim.
- They can also use the OCU platform to contact them directly. We leave you the website at the end of the entry:
