SteelSeries is today one of the most renowned manufacturers of high performance gaming peripherals in the hardware industry, for several reasons, including the immeasurable performance of its devices, but also for the good reputation of its after sales service. who does not hesitate to help users who find quality problems in their products.
What you need to know about the SteelSeries warranty
Like all manufacturers, there are certain limitations and periods regarding the warranty that you should be aware of before trying to manage it, because when we talk about a warranty period, it is by no means a full warranty. but under certain conditions.
In the case of SteelSeries, the warranty period for all of its products is two years from the date of purchase if you are in Europe, but only one year if you are outside the European Union. In this regard, the manufacturer notes the following:
“The warranty will only cover manufacturing defects. It does not cover normal wear and tear, including but not limited to breakage due to abuse, cosmetic damage, bumps and chips, misuse, water damage or other causes. attributable to events outside the manufacturing process.
“The warranty is not transferable. It is only valid for the first person who made the purchase and only in the country where the original purchase was made. If the product was purchased from a reseller outside of SteelSeries, contact your regional distributor for warranty service information.
“Products received from SteelSeries under a warranty claim using an RMA code will be warranted for 30 days or from the date of original purchase of the product being claimed. guarantee (whichever is greater). Use of an RMA code on SteelSeries.com does not extend the warranty or modify the product to which it applies. “
Let us explain this: As in all cases, the SteelSeries warranty only covers defects attributable to the manufacturing process of the product, but you will not be able to make use of them if, for example, your mouse falls to the ground and breaks. which amounts to misuse or accidents external to the manufacturer. In addition to that, they also state that if you bought the product from a store, you will have to claim the warranty from the store and not from them (although from our own experience we will tell you that they do not cause any damage. problems if you claim from them), and in the same way also They state that if they replace the defective product with a new one, it will inherit the warranty of the previous one, that is, if they give you a new mouse in exchange for the broken one, you will not have two years of warranty yet but will inherit the warranty of the original.
You can manage the warranty of your SteelSeries product
If your SteelSeries device has failed and is not working or performing as it should without being the result of improper handling on your part, then you have the right to handle the warranty with the manufacturer (as long as you are within the first two years from the date of purchase). The first thing you need to do to manage the warranty is to contact SteelSeries through their support website (you will need to register), from where you can open a ticket
A SteelSeries Service Specialist will then contact you via email and the first thing they will try to do is resolve the issue remotely if possible. If it ultimately determines that there is a hardware problem in your device, the specialist will give you the relevant instructions to start the warranty and verification process. After RMA or warranty management is approved, you will be prompted to do one of the following:
- Destroy the device– You will receive instructions on how to physically destroy the device. It is important that you do not do this until you have received the replacement.
- Send the defective product– The brand representative may ask you to send the faulty device to them so that they can analyze it and improve the design. You will receive instructions on how to make the shipment, which of course will be free for you.
Once at this point, they will provide you with a code for the manufacturer’s online store through which you can purchase the defective product again at no cost, including free shipping. In other words, instead of handling the shipment of a new product, they will directly give you some sort of “voucher” for the value of your product so that you can purchase the same or another from their online store. ; Keep in mind, however, that as explained in their warranty policy, the remaining period of it will be inherited from the original product. In other words, if a mouse breaks 14 months after its purchase, the new mouse will only have a 10-month warranty and no other 24.
Additional considerations to keep in mind
SteelSeries works so that you never run out of devices. So, if for example you have a keyboard whose volume wheel has stopped working and you have managed to manage its warranty resulting in an RMA as we explained above, it will give you a code to buy it again. keyboard in their online store even before you destroy or ship the faulty keyboard, so you won’t end up without a keyboard.
That said, the code is obviously non-transferable, has no economic value and you can only use it within 30 days of being made available. To use it, you must go to the SteelSeries online store and log in with your account, which must be the same with which you did the warranty management, otherwise the code provided to you will not work.
In the online store, select the product and add it to your shopping cart as normal; The only difference in the purchase process is that in the “Add promo code” section you must enter the code that was provided to you during warranty management, through which you can purchase the product free of charge.
Make the purchase free of charge and that’s it, all you have to do is wait for your replacement product to arrive.