Let’s put ourselves in a situation: you buy a completely new product (whatever it is), connect it to the PC and see yourself in the position that it has some kind of breakdown. You obviously miss, “how can this fail if it’s new?” However, that a new product come with some failed factory It’s more common than you might imagine, and in this article we’ll tell you why.
For now, we will tell you that if this happens to you, do not despair, because among other things, for this, all products must be, by law, covered by the guarantee. And logically, if it is a factory defect, no manufacturer will have a problem changing the product with a new one or, at least, repairing the defect. The fact is that if this happens to you, what you have to do is manage the warranty, no more and no less, something that can be more or less traumatic depending on the manufacturer and the situation (although the most normal thing is that if you go to the store where you bought it, they will change it on the spot), but the fact is that you will never be stuck.
But no matter what, how is it possible for a completely new product to fail? The explanation lies in mathematics, and more precisely in statistics.
Why can a new product have a defect?
We’re not going to get into complex calculations or mathematical ramblings; What we want to tell you in this article is that there is a reason why a new product can fail, and it is because of the Gaussian bellone of the most used mathematical representations for statistics and which, in fact, is also known as normal distribution.
In the image above, you can see this Gaussian bell depicted, which, as the name suggests, is bell-shaped (okay, it takes a bit of imagination, but it is more or less bell-shaped).
Imagine that the main line of the graph is the useful life of an appliance, being on the left when you have just bought it, and on the right the end of its useful life; In this way, what the statistics tell us is that a new product is more likely to fail at the beginning and end of its useful life. In other words, it’s as simple as a product breaks down when it is new that when enough is enough old, no more no less.
Let’s explain it another way: when you buy a new product, it is possible that it comes with a factory defect that prevents it from working well (and you have to manage the warranty). A factory defect can be anything, but the fact is statistically there is the same chance of it happening to you as it failing when it reaches the end of its useful life, after years of use.
Is this why a new product can fail? No, of course not, but what we want to tell you is that statistically there is this possibility, and indeed it is not so uncommon for a new product to fail. Now, if you’ve been using the product for a while and it’s working perfectly for you, it’s quite rare and infrequent for it to break down until it reaches the end of its useful life ( which usually coincides with the end of its warranty period, although there we would already be entering the muddy ground of the misnamed planned obsolescence).
