There are several brands that sell directly to the public, including EK Waterblocks, a prestigious manufacturer of custom liquid cooling products based in Slovenia. If you’ve purchased from him before and find yourself in the situation of having to do an RMA and don’t get along very well in English – given that the website and support are not in Spanish – we will tell how to deal with warranty with EKWB.
The RMA procedure is an English acronym for Return Merchandise Authorization, which on many occasions can be tedious, especially when it comes to buying on pages outside our national territory, not only the language but because they are governed by the regulations of your country, apart from European municipalities.
How to deal with the warranty directly with EKWB?
As when purchasing there are two methods, with and without registration, for the warranty or return process at EK Waterblocks, we will also have two steps to follow depending on how we made the purchase of our produced at the time.
If we buy the products on the EKWB website with a created account and not as a guest, the process is much easier. We will simply have to perform the following steps:
- Log in to the EKWB store with your account.
- Go to ” My feedback “O”Request a new returnin the right menu.
- Click on “My Returns” in the upper right corner.
- On the next page we must choose the purchase where the product we want to process is located and click on “Carry on” and complete the short form.
- Select the product to perform the procedure, even if purchased on its own website, we must include the purchase invoice (it is not linked or automated).
- We advise you, if you have proof of the breakdown or the problem, to put all the information there.
- Confirm your request by clicking on “Send request“.
On the contrary, we can buy on the official page of EK Waterblocks by fast track without registration, the procedure, although similar, will require us to create an account using the same email with which we made the purchase on the website. time and once registered we can follow the steps mentioned above with only one difference: when accessing “My return”, we must select “Can’t find your order? Click here” because we won’t have an associated command that we can select. Once on this website, we simply have to select “EK Online Shop» and complete the process by filling out the form.
Process an RMA with EKWB if we bought from another store?
Yes, you can perform the warranty process with EKWB as long as you have purchased the liquid cooling from one of its authorized sellers, in the case of Europe PcComponentes or Coolmod. The procedure will be as if we were managing from a purchase without an account, but we will select “EK dealer” by clicking on “Can’t find your order? Click herein the “My return” menu. With this we will be able to manage repairs and warranty procedures, but EK clearly informs: they will not make any voucher payments, that is, they will not return the amount, because it is not possible than if we bought directly from their responsible store.
