Comunicado de prensa
With the initiative recently taken by the company, consumers will have more verification time for those who have expired at this time.
The stay is safe and, in particular, follows the recommendations of national authorities in the health sector. This is why Samsung Argentina announces the extension of a one-month warranty period for all product line warranties, including smartphones, televisions, tablets and home lines; expires at the time of social isolation, restraint and enforcement determined by the National Government from March 20, 2020. At this stage, when the population is isolated, the company strengthens their commitment by providing comprehensive assistance by extending the warranty period during the mandatory community outreach.
The measure, which covers the entire portfolio of products purchased by the consumer, will apply to those who have a warranty that expires at the beginning of the reservation period and will be able to use it when operations resume normally.
Samsung also invests in remote services to facilitate consumers, such as remote use, which allows a trained professional to connect and answer questions or questions about products such as smartphones, tablets, TVs and home line devices, at no cost. more. For those devices with Internet access, it is necessary for the user to contact them by telephone to request and authorize this remote assistance option. In the case of those products within the home line portfolio, it can access the remote service and work with a phone camera so that the technician can help you, live, solve the problem.
In addition, chat support offers services 24 hours a day, seven days a week without interruption, and at the request of a Samsung Member; while the telephone service (0800-555-7267) will continue to be available daily, from 8:00 a.8 to 8:00 p.m.
