The website 404 Media revealed Thursday that Samsung required independent repair shops to disclose customer names, contact details and complaints in the event of a repair.
Additionally, repair shops must “immediately” notify Samsung if third-party components are detected in the devices in question.
The details are set out in a contract that Samsung requires all independent repairers to sign, otherwise they will not have access to spare parts from the electronics giant.
This revelation sparked a wave of criticism against Samsung, especially since customers are not informed of the transmission of their data.
It is also possible that Samsung’s contracts violate “right to repair” laws that have been or will be introduced in several US states, including New York, Minnesota and California.
This article was originally published on our sister publication M3 and was translated and adapted from Swedish.
