Even though surveillance 2Wait times seem to have improved after last night’s maintenance on the game’s servers, but you might want to wait a bit more if you’re looking for a completely bug-free experience – especially if you don’t like bugs that might spend bounty currency on heroes -Skins without your consent while using in-game chat.
While it’s not clear how common the problem is, it seems to have been hitting users since launch, if not earlier. The underlying issue seems to be that while using chat in one menu, the game’s keystrokes are still registered by the other menu options, meaning you can navigate to the store and end up buying a skin while texting chat friends. Posts about this in the game’s Bug Report forum date back to May and draw attention to it during the beta
User Dracyoshi’s post, nearing 1,000 upvotes on Reddit, spells out the problem head-on. “I was chatting with some friends while browsing the hero gallery when the game unexpectedly started unlocking Junker Queen’s Plutonium skin.” , they said. They further speculate that text entered into chat “is occasionally misinterpreted by the game [as] an input to navigate the menu.”
Although they have followed Blizzard Support regarding the issue, there is no indication that refunds or changes are in the pipeline. told Dracyoshi my box that Blizzard has still not resolved the issue since publication and claims that it will not issue refunds for purchases made with in-game currency in this case.
Scrolling through the thread to Dracyoshi’s post reveals that other players are repeating the same issue. “My friend fell victim to this bug.” reads a comment“Accidentally bought Kirkos Legendary for 1900 credits while trying to chat.” “Oh my god, that happened to me twice” reads another“I thought I was going crazy.”
For now, the best course of action seems to be to take Dracyoshi’s advice and “don’t use the in-game chat in the hero gallery until it’s fixed.”
my box asked Blizzard for comment.
