Why is my console not working?

List of PS5 error codes and how to fix them

Currently, the launch of PlayStation 5 has been one of the events most anticipated in the world of video games. And this is not surprising since the transition to a new generation does not happen constantly. Of course, there are also some issues with this excellent version, such as the existence of error codes that can occur at the most unexpected time.

While it is possible that none of these errors will appear or even take a long time to see them, it is important that you have a guide to error codes handy that you can refer to. if needed. Therefore, we will teach you PS5 error codes which can happen at the most unexpected time and how you can deal with it.

CE error codes

Error codes that begin with CE are those that occur when some kind of problem preventing us from connecting to PlayStation Network or one of its services. Below we list the possible errors that can occur and which, to date, have been confirmed by the PlayStation itself.

Playstation 5

CE-105799-1 and CE-113212-0

This error occurs when we cannot connect to the server. Sony presents the following solution to the problem:

• First check the status of the PSN server on the page to see if there is any type of failure or maintenance.
• Restart your console, connect it to the internet using a landline connection, and reconfigure the network settings.
• If you are using a wireless connection, check the installation location and try moving the console closer to the router.
• Turn off the router and modem, wait 5 minutes before restarting. Update the firmware of the router.
• If possible, try to open ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152 ～ 65535.
• In the network settings, manually set an IP address.
• It can also benefit from temporarily changing DNS settings.
• If none of these steps work, the line may be busy. Please try to login later.

CE-107520-5 and CE-108889-4

This error occurs when you need to install the latest version of the software, to do so follow the steps below.

CE-108360-8 and CE-111161-1

This error is caused by a problem with the connection status of the HD camera and the PlayStation camera.

CE-108862-5

A possible error when connecting to the server by a specific application.

NP error codes

This error is caused by some sort of problem with the information received by the console. Sometimes regarding our account information, due to update issues, lack of space or even maintenance. Below we show you the possible errors that can occur.

NP-102942-8

The function you want to access is not available due to age restrictions. In this case, you can only view the information saved in the account and see if it meets the requirements or check the parental control settings.

NP-102944-0 and NP-102945-1

Occurs when the latest system software needs to be installed. This may be due to an error during the update, and for its solution you will need to restart the network equipment and the console before trying to update it again. If the error persists, try updating your console using another method such as a USB stick or game disc.

Playstation 5

NP-102946-2

This error occurs when you need to install the latest update file. This error can occur due to a lack of space on the console.

NP-102947-3

This error can occur with an unstable internet connection, and as a result, the latest update file cannot be found.

NP-102955-2

Your account information is not correct. You may have entered an incorrect ID or password unrelated to this account.

NP-103105-0, NP-103107-2, NP-103109-4, NP-103111-7 and NP-103117-3

Currently, the service you are trying to access is undergoing maintenance. Check the status of the server and, if not, try resetting the connection settings and performing an internet connection test.

NW, WS and WV error codes

These errors occur due to issues preventing us from signing in to PlayStation Network. Although it could be a temporary error, depending on the code present we can find the error and its solution.

NW-102261-2, NW-102307-3, NW-102308-4, NW-102315-2 and NW-102650-4

An error has occurred preventing connection to the PS Network server. To solve this problem, we need to perform the following steps:

• Check the status of the PSN server on the page. Here they will tell you if there is any type of failure or maintenance.
• Restart your PS5, connect it to the internet using a landline connection, and reconfigure the network settings.
• If using Wi-Fi, check the installation location. If possible, try to move the console closer to the router.
• Turn off your router and modem. Try to wait 5 minutes before restarting. Update your router’s firmware.
• If possible, try to open ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152 ～ 65535.
• In the network settings, manually set an IP address to improve the connection.
• If possible, temporarily change your DNS settings.
• If none of these steps work, try signing in later.

NW-102417-5 and NW-102636-8

In this case, the network connection has timed out. The steps to be performed are as follows:

Playstation 5

WS-116420-4

An error occurred while trying to connect to the server. We detail the step by step to be carried out at this stage.

WS-116522-7

An error occurred while trying to update the system software because the latest version was not recognized.

WS-115195-2, WS-116439-4, WS-116521-6, WS-116449-5, WS-115338-1 and WS-115019-7

It is not possible to connect to the server, and it may be under maintenance. Check the status on the web. If this is not your case, follow these steps:

WS-116367-4, WS-116331-5 and WS-116330-4

Your account has been suspended for reasons such as a violation of one of the Terms of Service.

WS-116332-6

Access to the PS network from your console may be prohibited for various reasons such as violation of any of the terms of service or temporarily unavailable. In case of error, try the following steps:

WS-116328-1

Installation of the latest system version is required. This could be due to insufficient space or an error in the file.

WV-109168-5, WV-109166-3, WV-109146-1, WV-109145-0 and WV-109144-9

An error occurred while connecting to the Internet or the PS network. Check your network configuration, restart your console, and if the issue is not resolved, follow the steps at this point.

WV-109153-9

Timeout when signing in to PlayStation Network. In this case, you can reconfigure the network settings, although before this process try these simple steps: