Author: Daniel Cáceres.- There is nothing worse than planning a good session gaming so that a mistake suddenly spoils the party. Has your PS5 just informed you about an error code and you don’t know how to fix it? Don’t worry: here are the most common PlayStation 5 errors and their most effective solutions.
CE-108255-1 – An application error has occurred
This PS5 error usually appears when an app or PS5 game crashes. Here are three solutions:
- If the error occurs just after running the application or game, uninstall the program from Settings – Storage and reinstall it.
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Boot PlayStation 5 from Safe Mode and run option 5 (Rebuild Database).
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If the error persists, please backup all data and restore PS5. Settings – System – System Software – Restore PS5. Now install the error application again.
CE-119922-0 – PlayStation Now streaming connection error
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p>Un error linked to PlayStation Now. Before trying the solutions, perform an internet connection test to see if the connection environment is suitable for streaming games. If that gives problems, try these solutions to reconfigure the connection:
- Restart PS5, connect to the Internet using a fixed connection, and reconfigure the network settings.
- In case of wireless connection, check installation location, bring the PS5 closer to the router or remove any object that could interrupt the connection between the two devices.
- A classic that you were surely expecting: turn off the router or modem, wait at least five minutes and turn on the device again.
- Update the firmware of the router. This step will vary depending on your Internet provider, consult their online manual or contact their customer service to find out how to do it.
If the PlayStation Now game is available to download, please do so. You may have to clean your PS5’s hard drive a bit to get it to fit in the console.
CE-105799-1 / CE-113212-0 – Cannot connect to server
This error may pop up if you can’t connect to PlayStation Network. Before you get down to work, check the PSN status because it may be in maintenance or not working. In that case, the problem is not yours and it is a matter of waiting. You can check it in this link.
If everything points to a problem with your PlayStation 5, try these solutions:
- Restart the PS5, connects the console to the internet using a fixed connection and configure the network settings again.
- In case of wireless connection, consider that there is something that is interrupting this connection with the router. If you can, move the console closer to the router, or vice versa, or move away any object that may get in the way.
- A classic that you were surely expecting: turn off the router and the modem, wait at least five minutes and restart the console.
- Update the firmware of the router. This step will vary depending on your Internet provider, consult their online manual or contact their customer service to find out how to do it.
- You may have key ports closed on your router. Check that the following ports are open. TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479.49152 ～ 65535. Opening ports is a world; the method is different depending on the brand of the router, your Internet provider … It is best to contact the latter if you do not know how to do it.
- In the network settings, set an IP address manually to improve the connection. Warning: do not use an IP address that is already occupied on your router or modem. Otherwise, both your PS5 and the device “owning” the address will not work.
- Temporarily change DNS settings. Go to Network Settings and use a public DNS. Don’t forget to return to your default setting once the problem has been fixed.
CE-108862-5 – Cannot connect to server
This PS5 error appears when there is a problem with the servers of a specific game. It’s not your problem; something is happening with the servers of said game. It is time to wait until it is solved. You can check the game’s official Twitter to see if the developers are aware of the issue and are already fixing it.
CE-108360-8 – Check the connection status of the HD Camera and PlayStation Camera
A PS5 error that appears when there are problems with both the HD camera you use and the official PS Camera.
- If you use the PS Camera, remember that you need a specific adapter to connect it to PS5.
- Check the connection method to verify that your camera, whatever it is, is connected to the console.
- Make sure the room is lit up. It may sound silly, but sometimes cameras don’t detect movement well in the dark.
- Check the camera settings on PS5 and make sure everything is fine. If there are problems, the console will tell you.
CE-108889-4 – Install the latest system software
If you get this error it means that your console is outdated. Connect your PS5 to the Internet and update it to the latest version.
If, for whatever reason, you can’t connect your PlayStation 5 to the network, download the latest version of the software to a USB from a PC and then connect the USB to the console. You can download the latest update from this link.
The latest games usually have the latest version of the software. Insert the game disc into your PS5 and follow the instructions that appear on the screen.
WS 116439-4 – Cannot connect to server
When this error appears, it is very possible that the problem is that the console service is in maintenance. Or that the game server is under maintenance. If not, try:
- Reset Internet connection settings. Do a connection test to make sure everything is fine.
- A classic that you were surely expecting: turn off the router and the modem, wait at least five minutes and restart the console.
CE-107520-5 – Install the latest system software
If you get this PS5 error it means that your console is outdated. Connect your PlayStation 5 to the Internet and update it to the latest version.
If, for whatever reason, you cannot connect your PlayStation 5 to the network, download the latest version of the software to a USB from a PC and then connect the USB to the console. You can download the latest update from this link.
The latest games usually have the latest version of the software. Insert the game disc into your PS5 and follow the instructions that appear on the screen.
CE-112069-9 – An error occurred while transferring data over the network
A problem that may appear while trying to transfer data from PS4 to PS5. Before attempting to troubleshoot the shed, remember not to perform connection tests while a background data transfer is in progress. Also, do not manually put your PlayStation 5 into sleep mode while there is a data transfer in the background.
If your two consoles, PlayStation 4 and PlayStation 5, are connected to the network wirelessly, try transferring the data using a fixed connection or Ethernet cable.
A classic that you were surely expecting: turn off the router and modem, wait at least five minutes and restart the console.
Repeat the process manually. Go to Settings – System – System software – Data transfer.
If you only want to transfer saved games, try using a USB. Put the USB in your PS4, copy the data, now put the USB in your PS5 and paste the data.
NP-102955-2 – Account information is not correct
These entering information that does not correspond or contradicts the data you entered when registering the account in your console. Check that the ID and password are correct.
CE-100005-6 – There was a problem reading the disc
For some reason, the PS5 did not read the disc correctly. Can be it because the disc is dirty (and you have to clean it a bit) or because of a problem with the internal player. For the second case, restart the console. If the error persists, insert a different disc. If the console reads it, it means that the original disc must be so scratched or dirty that it is unreadable.
CE-100028-1 – Not enough free space on SSD
These trying to install something that takes up more than the free space of the storage system. It is fixed by cleaning said storage.
First, check that there is free space by going to Settings – Storage – System storage.
If, indeed, there is little free space and you already know what to uninstall, select the data you do not want, press the button and choose Delete.
The article The most common PS5 error codes and how to fix them: network problems, hard disk, PS Now … .
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