The closure of Apple Stores in several countries around the world due to coronavirus, limits the quality of care the company offers to its customers, especially when it comes to warranty of devices and results already seen by several users. According to various Reddit posts, many customers who find replacement AirPods obsolete due to an uninstalled firmware version
So far, several evidence supports that Apple sent replacement AirPods with 2D3 firmware, a different kind of AirPods firmware released to the public. This situation means that the new device and the first couple, especially the second-generation AirPods, cannot be paired with an iPhone at the same time.
Why has Apple shipped failed to install AirPods?
According to information from Macrumors Apple has been shipping these itemsAirPodsabouts with firmware have not been used since March 25 so some customers have been outside of the irAirPodshuria set up for a few weeks. In this sense, some have revealed that they have an AirPod with the 2D3 firmware version and another with 1A673, for example.
Given this situation, representatives of Apple's support team, which is currently only available by phone and phone, pointed out a possible m istake for users, acknowledging that AirPods with a 2D3 firmware are certainly members of the model that was to be launched, but ended up out of errors and the situation can be resolved with a firmware update
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Among other solutions, The support team offers to send a new couple but warn that it is not possible to verify that the firmware version is the same as the user's. But this "remedy" that some users adopted, only caused a lot of discomfort, because others failed to match the active AirPods.
Without a doubt, this is an annoying situation for AirPods users, but given the current conditions, it is possible It can only be solved by going to the Apple store, when the reopening date is finally known.
