Apple products work very well and are also very easy to use, but sometimes, despite everything, you have to Contact Apple Support. The Apple service program is really efficient and always available to help us with anything, and by following a few very simple steps we can access it more easily and conveniently. Let’s see them.
The easiest way to access Apple Support
While going to an Apple Store to request a repair or calling Apple Care directly with a question is an option, we often have to wait longer than if we arranged the repair or initially requested
From the support.apple.com website and from the Apple Support application, which we can download from the App Store on our iPhone or iPad, we can begin the process of contacting the Apple service program. In both cases, we simply have to select the type of situation in which we find ourselves, whether it is hardware or software, in order to offer us different options to solve it.
Sometimes being able to chat via chat with an Apple Genius will be enough to remove our doubt, sometimes we would prefer that they call us by phone and perhaps be able to share the screen of our iPhone, iPad or Mac to be able to better explain the situation. In other cases, we have to go directly to the store for a repair
In any case, when opening a support case in the way we have just explained, the system assigns us a time and a day and a person who knows about our situation. Let’s never forget to make a backup of our data and, if possible, write down the serial number of our device. With this we can proceed with our repair or consultation as comfortably as possible.
In Applesphere | Face ID not working: 11 ways to bring iPhone face recognition back to life
