No more need to talk to a customer service robot thanks to the new function that will arrive on your Android mobile

Google is launching its own mobile phones in Europe and many other markets. Their name is Google Pixel and they have special software-related features that set them apart from the rest of the competing brands. In fact, some of these features, after a while, end up reaching more Android users in Europe.

And this is precisely what happens with one of the most useful advantages that Google phones integrate, although the way in which it would arrive would be somewhat different. For that, would use artificial intelligence, and its goal is to save users time

on certain phone calls.

In particular, this would address occasions where it is necessary to contact a customer service number. In these cases, the mobile phone would answer questions from customer service bots until receiving the attention of another person.

Better customer service

Thanks to this feature, Google promises shorter wait times for this type of phone number and, in fact, the user will not even have to interact with the typical bots that respond, in the first place, to this type calls and that can happen to be quite frustrating.

It’s something similar to the function Hold for me, due to which users cannot worry about the cell phone when the other person puts the call on hold and it is It is the device itself that notifies when a person is detected again on the other end of the phone.

. In the case of the new functionality, it is even smarter, since the user will not have to do anything other than activate it and answer the phone when the mobile phone alerts them.

At the moment this is a fairly limited functionality, since in addition to being only available in the United States, it only works with 30 customer service numbers. These belong to sectors such as airlines, communications, retail and insurance, according to Android Center

With each call made using this feature, the user will be asked certain questions about the reasons for the call which will help Google’s artificial intelligence better answer questions that the answering assistance robot may ask. On call. It is not clear that we will soon see this function arrive in Europe, but the truth is that it could be a great addition, and the best thing is that it would not be exclusive to Google’s mobile phones.