At first glance, the Samsung Galaxy S24 Ultra looks a lot like its predecessor. And beyond the choice of material, in this generation the Korean firm’s big bet is, on the one hand, titanium and, on the other, artificial intelligence. According to our analysis, this is an exceptional phone in every way, including its stunning 6.8-inch AMOLED display, QHD+ resolution, 120Hz adaptive refresh rate, and 2,600 nits peak brightness. However, there are those who, after the first days of use, complain of Galaxy S24 Ultra screen discoloration.
Because although it shares a design with the Samsung Galaxy S23 Ultra, compared to last year’s model, we have the feeling that the screen is suffering from degradation, perhaps in the form of a software error . Nothing could be further from the truth: Korean society has come forward explaining that This is the expected behavior.
New Intense mode is no longer as intense as before
Thus, users have reported that the Intense color profile does not differ too much from the Natural profile (this option can be found by following the path ‘Settings’ > ‘Display’ > ‘Screen mode), suggesting that it may be -be of this additional Gorilla. The Armor protective layer and its anti-glare finish could be responsible, but there’s a thread on Reddit with screenshots comparing the results with the S21 Ultra that disproves this, pointing directly to a failure in the implementation of this intense mode.
Natural color profile – Intense on S21 Ultra and S24 Ultra. By: Reddit
Where he said, I say, I say Diego. Android Police posted about this a few days ago, receiving a response from a Samsung tech support representative saying they were working on a solution. However, Samsung Europe detailed for Spanish media outlet Teknofilo that these changes in the intense color profile are intentional and aim to provide a more natural experience. Likewise, they have ruled out that this is a defect and that the Gorilla Armor screen glass is a potential culprit.
When asked about possible changes to color reproduction in future software updates, he said Response from Samsung Europe in the form of a declaration:
We have adjusted the colors and brightness of Galaxy S24 series products to provide more accurate and comfortable viewing during use. Some changes have been made to the display technology to provide a more natural visual experience
therefore users may notice differences in color depth compared to older devices.
This screen behavior This is an intentional color adjustment and does not constitute a product defect., so that it can be used safely. To provide our customers with the best possible experience, we value your feedback and continually improve our software (UX) as the market and consumer interests evolve.
Samsung Europe’s explanation is clear: it is a new feature and not a bug, even if it specifies its posture receptive to comments, so the option of a future update that more satisfies its customers is not an option excluded, provided that this complaint is sufficiently strong and widespread. So if the intense mode doesn’t convince you, leaving your feedback is a good idea for possible modifications.
Cover | Ricardo Aguilar for Xataka
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