Normally, when we pay a monthly subscription to a service, we hope to obtain all its advantages, especially if they affect advertising; In fact, one of the main reasons why users go to payment accounts is to delete ads, as YouTube recently demonstrated with its new Premium Lite.
Spotify is another platform with a double monetization system. Users can create a free account and listen to music without having to pay a euro, but in return, they must “swallow” the announcements; If they prefer, they can opt for a premium subscription From 10.99 dollars per monththat in addition to deleting advertising, offers access to advanced functions.
Unfortunately, in recent weeks, some Spotify users with a premium account must have Suffer the advertisements every time they played music; And the most surprising is that this is not a single problem, but two. It all started at the start of the year, when the first users complained in the Spotify community and other platforms such as Reddit.
Initially, Spotify has publicly confirmed that it was an error on his platform and shared “good news” from their development teams: they had found the solution for premium accounts that reproduced advertisements when they wanted to listen to music. The company said that affected users They should “notice the difference immediately”. However, history does not stop there. Although it was true that at the beginning, it seemed that the problem had been solved, in reality, many users continued to suffer during these weeks.
The problem affects both the official Spotify mobile application, and the office and even the website, which indicates that it can come directly from the company's servers; It also means that No matter what users do, they cannot resolve it. Consequently, for at least a month, many Spotify Premium users have been paying for a service they have not received, and more than one has already requested a refund.
This seems to have been sufficient for Spotify to check if everything is correct on the side, and it turns out that this is not the case. In declarations A TechcrunchSpotify said it is a second problem not linked to the first The one who causes the reproduction of advertisements in premium accounts. The good news is that the company “repairs” the decision, although it has not been able to confirm how long the users will take to notice the difference.
Of course, no one escapes the coincidence of this problem with the premium accounts and the recent blocks of the Apk Spotify. Using modified application versions, many hackers were able to use a free bonus for months, until the company has finally managed to detect them and force them to listen to ads with their free accounts.
He is in the possibility that this lock of premium false accounts affected real accounts. On the other hand, these problems can be a symptom that Spotify works on a new type of “supremium” account with high definition sound.
