It is likely that the Three Wise Men left him a new cell phone. It is one of the star gifts and one of the devices that we use the most in our daily life, so it is essential to take care of it as well as knowing their legal support. Like the rest of electronic devices, the warranty has changed to be extended and more advantageous reaching 3 years, However, there are more details that are advisable to know in depth.
And sometimes, due to lack of knowledge of the rules, some users end up paying for a repair from a third-party technical service, which could have been the case. completely free if this falls within the conditions of the brand and you contact your own technical service.
In the same way, There are certain damages which are in no way covered by the warranty, and for which the repair must be paid in full, even if the device has just been taken out of the box. At EL ESPAÑOL – El Androide Libre we have compiled everything you need to know before contacting the manufacturer to apply the warranty.
How long is the warranty?
The first thing you need to know is that there are different deadlines when it comes to smartphone warranty in Europe. First of all, the legal guarantee becomes 3 years from saleinstead of the 2 years previously proposed, which allows you to apply for longer.
It is important to know that During the first two years, the burden of proof lies with the manufacturer, and the user does not have to prove the lack of suitability of the product. This means that when repairing the cell phone, it is the manufacturer who must prove that the user has violated the warranty, if that is the case.
Open the back cover of a Samsung mobile
On the other hand, the law also obliges companies to provide a more sustainable technical service. Manufacturers who sell officially in Europe must have parts and a repair service for your products for 10 years from the moment it ceases to be manufactured.
This increased delay means that consumers are protected for longer, which means many can opt for repairing your devices rather than replacing them. This helps reduce technology waste and get the most out of the devices you buy.
What does the warranty cover?
It must be taken into account that, even if the mobile phone is still under warranty, this does not guarantee that the damage it has suffered will be covered by it, since only certain cases fall under this protection. The first, and most obvious, is the manufacturing defect.
If the mobile phone or any electronic device has a manufacturing defect, this is the direct responsibility of the manufacturer. This includes things like screen breaks before using the device, dead pixels on the panel, buttons that don’t work, broken chargers or connectors that don’t charge correctly. The same thing happens with the battery section, because if it has heating or charging problems, you can consult the manufacturer to examine it and determine if it is due to misuse or a defect.
Software faults are also included, because if the mobile has continuous functioning problems or constant reboots that were not caused by changes made by the user
What it doesn’t cover
There are other aspects that the legal warranty offered by the manufacturer excludes as a condition for obtaining a free repair or replacement. Damage caused by moisture to the device is one of them. It doesn’t matter if the cell phone is water resistant because when it gets wet and has suffered damage, The manufacturer cannot guarantee that its interior is completely waterproof., since he could have received blows that had made him lose this quality before. In any case, he has the last word.
Any manipulation carried out by the user on the device also voids the warranty. If the device has been opened or some of its components have been repaired, it will most likely be canceled. The same goes for modifications to the software, as any modifications due to unauthorized applications or unofficial modifications to the operating system will also void the warranty.
Natural disasters and problems resulting from the use of unofficial chargers or cables are also not covered under warranty. So, if a device survives such an accident, you will have to pay for the repairor look for a new gadget to replace it.
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