when you can claim the warranty and when not

Apple iPhone Cases they are the first option that many users turn to to protect their new terminal. In recent years, the quality of official silicone and leather cases has been questioned by some users. And it is not for less, since there are cases where the durability has been greatly affected.

Being an accessory whose price is in the high range, it is worth knowing if we can claim your warranty from Apple. Let’s see in what cases it can be like this.

Cracks, bad aging and flaking of iPhone cases

Official Apple leather cases have a pretty good reputation. Specifically, his aging has given him a very nice look over months and use. There are cases of users who even artificially aged them as soon as they bought them to get that look much sooner. These cases had attracted a legion of fans who bought them with every new iPhone model. Our colleague Javier Lacort recently started a thread on twitter on iPhone cases, where many users have shared their experience.

The reason for the change: It is not tolerable that in 4 months the official leather cover (60 dollars) looks like this 😤 https://t.co/phe5X2wcrW pic.twitter.com/B0hrfFh0PQ

— Jose Manuel 🥷 (@jmramirez) March 6, 2022

This user complained a few months ago about the aging of his official leather case, brown in color. He assures that after having used them for years in other models, that of the iPhone 13 Pro is aging less well. Other users had a different experience, although depending on the color of the leather case:

13Pro Max. The totally discolored ocher leather. The black woman with perfect skin, like the first day. The parfait in blue silicone too, chipped in a corner but because it fell to the ground from a meter and a half.

— Fede Palacios (@fdpalazes) April 19, 2022

In this case, the black leather one held up well, while the ocher color assures that “it is totally discolored”. Another user claims that the midnight-colored leather one is skinnier in six months than the iPhone X one he’s been using for years.

The best thing about Apple, especially the transparent one, is that it never turns yellowish. I noticed these cracks on the edges near the microphone and speakers, but nothing to worry about. I stopped using it because it doesn’t fully cover that particular area. The leather ones… the basics. pic.twitter.com/IWg0X0jpY3

— teresa (@wiseEMAN100) April 21, 2022

In the case of transparent covers, this user points to a common problem: cracks in the corners. I personally met this problem on iPhone 12 Pro Max. Putting the lid on and taking it off ended up cracking in the corners. Our colleague Javier Lacort had the same problem, with Other users. I’ve tried the official clear iPhone XR case for a year and haven’t had this problem, so something has changed from model to model.

Silicone iPhone cases have their own drama with pockets. Leaving that aside, the truth is that the official silicone cases they have a different problem: they peel easily. Several Internet users also leave their testimonies, such as this silicone case with a “peak” in one corner. A problem where we find many examples in this type of covers and that I suffered in the first person.

In the same thread we mentioned earlier, as well as the cases we know about firsthand, no such problem has been reported. Our colleague Miguel López pointed this out on his Twitter, where he recounted his experience with two different covers:

At the moment, I have no problem with the official silicone case for my iPhone 13 Pro Max. Although if the data serves you, the same official silicone case of my previous iPhone, the XS, ended up scratched

– Miquel Lopez (@mlopca) April 19, 2022

Well no. This time I bought the black leather one, I normally bought the brown one, and after 1 year it’s perfect, I’m surprised according to which other color leather models, really.

-Marc Alonso (@MARC_intosh) April 19, 2022

iPhone 13 Pro and cherry leather case since September and it’s in perfect condition and I have the phone all day anytime and anywhere.

— Mari García-Pardo García (@MariGPG98) April 22, 2022

As we can see, there are users who are satisfied with their covers. Although the multiplication of cases gives the impression that there has been a certain slump in the quality of Apple cases. If this is your case, let’s see if the warranty can be claimed from Apple and in which cases it is covered.

Claim warranty with Apple for non-compliance

If you come across an iPhone case that you think has suffered unusual or improper wear, you can always ask Apple to enforce the warranty. As we know, last year Europe decided to extend the mandatory warranty on products to three years. The new warranty applies to products purchased from January 1, 2022, so this is something to take into account when making a claim.

The legal warranty of Apple products in Europe is regulated in accordance with the provisions of the General Law for the Defense of Consumers and Users (RDL 1/2007). Looking at the legal warranty document, we can allege that the cover has a lack of conformity because “it does not have the usual quality and advantages of a product of the same type as the consumer and user can reasonably expect”, reflected in Article 116.

According to the Twitter thread we mentioned earlier, we see that some users ended up complaining about Apple. There have been cases of transparent cases with cracks in the corners, where the company’s technical support agreed to exchange it for a new one. Logically, we will not be able to claim anything if the cover has suffered a fall, because it would be the cause of the breakage or the defect.

We can contact Apple customer support for free in different ways in case we want to make a complaint. Going to Apple service to assess the case may be an option if yours did not suffer a fall and yet it shows unusual signs of wear. Here, it will be up to the technicians to assess whether you deserve a free replacement or not.