It is not without reason that Cyberghost VPN brought in a top rating in our comparison test. But as with any online service, problems can occur. Then these solutions help.
Cyberghost VPN is one of the top VPN providers on the market. But if you have never used a VPN, you could encounter problems when using it for the first time. (Source: Montage: Netzwelt/ Image: Cyberghost, Netzwelt with AI, Pixabay)
Cyberghost VPN is one of the best-known VPN services worldwide, which scores in particular with constant fast connections. In addition to the very good features for safe, anonymous surfing on the Internet, the company also offers additional packages, for example a dedicated IP address for your VPN.
From our own experience, we can say that Cyberghost VPN does its job to do most of the time. If you have any problems during the use of Cyberghost VPN, this can be due to temporary difficulties with the server you have chosen, sometimes also due to your internet connection. For this and other common problems, we will show you suitable solutions below.
Connection problems with cyberghost VPN
The VPN connection to a server doesn't work? That can have various reasons.
If you have connection problems with a server with cyberghost VPN, then try another server. If the other server works, your first choice is probably not currently available. Otherwise, make sure that you use the latest version of the Cyberghost VPN app. This applies to the smartphone and computer app. If you still have problems, then go to the settings of Cyberghost VPN and change the VPN protocol. This works via “Settings” -> “VPN protocol”. There you can then choose between different VPN protocols. If the problem remains, then checked next to whether your firewall or an installed antivirus program block the VPN service. If this is not the case, we recommend reinstalling the Cyberghost VPN app, a restart of your device (smartphone or computer) and your WLAN router.
“Connect in one tap” does not work
The “Connect in One Tap” function is a practical feature for an uncomplicated and safe connection. You can do that if there is no VPN connection.
With “Connect in One Tap” you can make a VPN connection to a server with just one click. Cyberghost VPN automatically selects the best location. If the connection does not work properly, this may be due to an outdated app version or faulty intermediate memory. So first check whether your app is up to date. If this is still the case and the problem, we recommend a complete reinstallation of Cyberghost VPN. If this does not help either, your own internet connection may be responsible. Therefore, check your internet connection and fix any problems, for example by restarting your WLAN router.
Slow internet after connection with Cyberghost VPN
Do you have to struggle with longer loading times after the successful connection to a VPN server? These tips help to speed up your connection.
Basically, the successful connection to a VPN server is a good sign. However, if the speed is very slow, this can be due to the selected server. If the place of the server is very far from you, the speed of the VPN connection can suffer. So first try another server. In most cases, the problem is solved. However, if that doesn't help you, we recommend a restart of your computer or smartphones as well as the WLAN router. Otherwise, a reinstallation of the Cyberghost VPN app can also solve the problem.
Cyberghost VPN app gets stuck and crashes
If crashes of the Cyberghost VPN-app make your use more difficult, there is usually an error in the intermediate memory of the app.
To fix crashes of the Cyberghost VPN app, the emptying of your app caches can help. These cache files usually ensure that your app works faster. Android users can do this in the Android settings under the “Cyberghost VPN” -> “Speicher” -> “Empty Cache”. Then restart your device and the app. On the other hand, if you use an iOS device, this only works via a reinstallation of the app.
VPN connection in the public network of hotels or schools is not possible
Public networks are mostly used by hotels or schools. If you cannot connect via VPN via these WLAN networks, this has a certain reason.
You stay in a hotel and get access to the WiFi, but cannot connect via VPN? This is usually due to the fact that public networks block so-called VPN ports. In this case you can't do much except contact the IT department of the respective facility. However, the request to enable a VPN connection is rejected in most cases. In this case, you can use the mobile data of your smartphones or a mobile hotspot to establish a VPN connection.
Interesting facts about the topic of VPN
Due to many technical terms, the topic of VPN may be a bit confusing at the beginning. If you want to learn more about the topic of VPN, then you would also like to look into our VPN best list. There you will not only find the best providers, but also explanations of the most important terms about safe surfing on the Internet via VPN.
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